Tashia Walker
Hernando,MS
Summary
Dynamic Practice Manager at Heartland Dental with expertise in strategic planning and staff management. Enhanced patient satisfaction through streamlined operations and effective communication. Proven track record in budget oversight and compliance with HIPAA regulations, driving profitability while fostering a collaborative team environment. Committed to continuous improvement and high-quality patient care.
Overview
11
11
years of professional experience
Work History
Practice Manager
Heartland Dental
06.2022 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of Number office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Lead Dental Assistant
Joshua Holcomb DDS
04.2014 - 06.2022
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
Education
Certificate - Dental Assistant
Delta Technical College
Horn Lake, MS04.2014
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Policy and procedure development
- Employee performance
- Strategic planning
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Human resources
- Marketing
- Continuous improvement
- Performance metrics
- Budgeting expertise
- Strategic consulting
- Strategic business planning
- Workflow efficiency
- Employee operations
- HIPAA and OSHA regulations
- Clinical improvement initiatives
- Decision-making
- Training and mentoring
- Staff supervision
- Critical thinking
- Patient relations
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Clinical staff management
- Employee training program
- Employee supervision
- Multidisciplinary team collaboration
- Data analysis
- Profit improvements
- Patient education and counseling
- Facility inspections
- Certified in CPR/AED
- Profitability strategies
- Patient care assessment
- Resource monitoring
- HIPAA guidelines
- Emergency readiness
Timeline
Practice Manager
Heartland Dental
06.2022 - Current
Lead Dental Assistant
Joshua Holcomb DDS
04.2014 - 06.2022
Certificate - Dental Assistant
Delta Technical College