Kathryn Hagen

Managed patient population medications, helped patients get the Vivitrol injection, in charge of all medications in the medication room that were either OTC's, controls or patient medications that were brought in by the patient. In charge of supply inventory of 3 medication carts, general supplies, office supplies and lab supplies.Worked closely with Providers to ensure patient was receiving meds from the off site pharmacy in a timely manner. Resolved PA's for patient medications. Organized off campus runs for meds to local pharmacy's if there was an issue receiving medications. Attended all staff town hall meeting, nursing training meetings. Organized lunch and learns for the nurse's with different reps.

• Implemented inventory control measures to reduce waste and improve medication availability for patients.
• Led quality assurance initiatives, conducting regular audits to maintain high standards of pharmacy operations.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

• Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
• Assisted pharmacists in managing inventory levels and organizing medications for optimal workflow.
• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Trained new pharmacy technicians on operational procedures and safety protocols to enhance team effectiveness.
• Collaborated with healthcare professionals to optimize patient care through effective medication management strategies.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Managed opening and closing duties for pharmacy.

• All aspects of my license including being the Tech in charge of ICU for 1 yr, direct client contact, scheduling appointments, working with the company for all doctors who worked with various species. Dr Moreno, the Reid park zoo Veterinarian, would have different species in house requiring treatments, Dr Vagnetti works with reptiles and all pocket pets. Dr Herrington and Dr Kellams, worked with Avian of all sizes. I directly worked with Dr Kellams team for over a year. Including surgery, induction and recovery of all types of species.
• Supervisor: Beck Manos, Team leader

• Veterinary Technician involved in direct patient care: Electronic medical record keeping, treatments, anesthesia, radiography, and surgical support.

• Admission of adopted and public animals for surgical sterilization Surgical preparation of animal Recovery of animals for release to owners

• Performing all aspects of my training. ICU technician Interpersonal contact with Clients/Patients Responsible for lab work, radiology, control drug log, assist with surgery

• Responsible for opening and closing Interpersonal contact with Clients/Patients Performed aspects of my technical training

• Responsible for opening and closing Interpersonal contact with Clients/Patients-Military Personnel Liaison for US Army, UFAir Force, Non-Appropriated Funds and US Customs Responsible for monthly inventory, 1 part time employee, Capital Gain requirements Scheduling care of Military Working Dogs , US Customs and US

• Delivered supplies and picked up lab samples from local Veterinary Hospitals Performed numerous kit tests, machinery and performed all serology sent in. Worked unsupervised

• Responsible for opening and closing Performed all aspects of my technical training Passed Arizona State Boards June 1993- CVT

• Responsible for multiple employees Opening and Closing Facility Received Employee of the Quarter

• Responsible for opening and closing Interpersonal contact with Clients/Patients All aspects of running : Laboratory, Radiology, Surgery