Katie Bates
Kingsport,TN
Summary
Outgoing and Jesus-Driven woman with extensive experience in healthcare and retail management, notably at LifeWell Pharmacy. Excelled in fostering patient satisfaction and streamlining operations, leveraging exceptional communication skills and a strong work ethic. Proven leadership in high-pressure environments, with a track record of mentoring teams towards achieving excellence in every environment. Also a strong believer that building one another up and having open conversations about Jesus can only strengthen any group of individuals.
Demonstrated expertise and professionalism in fields of work alongside a positive and uplifting attitude.
Outside of work, I enjoy volunteering and being in community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
LifeWell Pharmacy
Johnson City, TN
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members/students/interns on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated verification and filling of more than 450 daily prescriptions in high-volume Opioid-Dependency Rehabilitation pharmacy environment.
Assistant Manager of Operations
Scooter’s Coffee
Kingsport, TN
12.2020 - 09.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
Patient Access Representative-Emergency Dept.
Ballad Health
Kingsport, TN
08.2019 - 08.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Education
Associate Degree In Nursing - Pediatric Nursing
Northeast State Community College
Blountville, TNHigh School Diploma -
Sullivan North High School
Kingsport, TNSkills
- Professional Demeanor
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- Strong Work Ethic
- Teaching experience
- Excellent people skills
- Music and singing
- Patience and understanding
- Parent Communication
- Event Support
- Sorting and Organizing
- Relationship Building
- Teacher Assistance
- Positive Reinforcement
- Student Engagement
- Age-Appropriate Activities
- Creative Storytelling
- Safety and First Aid
- Creative Thinking
- Leadership
- Games and sports
- Public Speaking
- Activity Coordination
- Administrative Oversight
- Lessons Implementation
- Peer Mentoring
- Public outreach
- Email and Phone Etiquette
- Reliability
- Team building
- Microsoft Office
- Goal Setting
- Professionalism
- Interpersonal Communication
- Community Outreach
Accomplishments
HS Freshman-Junior Class President
2014-2017
HS Student Body President 2018
Collegiate Freshman Class President ‘18-‘19
Collegiate Student Government Executive Board
Collegiate Events Committee Chairman ‘18-‘19
Collegiate Athlete
Collegiate Vocal Music Scholarship
Independent Recording Artist
America’s Got Talent Nominee
ATN Talent Agency Contracted Model
2020-March 2024
Certification
Certified Pharmacy Technician (Current)
Registered Dental Assistant (2021)
Timeline
Pharmacy Technician
LifeWell Pharmacy
09.2021 - Current
Assistant Manager of Operations
Scooter’s Coffee
12.2020 - 09.2021
Patient Access Representative-Emergency Dept.
Ballad Health
08.2019 - 08.2020
Associate Degree In Nursing - Pediatric Nursing
Northeast State Community College
High School Diploma -
Sullivan North High School