Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kathy Hammond

Baltimore,OH

Summary

Customer-focused professional with background in Customer Service Counselor role. Experience includes managing high-volume customer inquiries, resolving complex issues, and maintaining customer satisfaction. Strengths include effective communication skills, problem-solving capabilities, and a strong commitment to delivering quality service. payroll and appointment setter for big trucking company.

Overview

25
25
years of professional experience

Work History

General Manager

Hometown Kreations
Lancaster, OH
08.2023 - 06.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created schedules and monitored payroll to remain within budget.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Customer Service Payroll

Dayton Freight Lines
Gahanna , OH
02.1999 - 05.2011
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Assisted customers in resolving issues with their accounts or orders.
  • Received incoming calls from customers and responded to inquiries, tracking their freight.
  • Maintained a professional attitude while providing excellent customer service.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Initiated contact with customers via telephone or email when necessary.
  • processed apt setting called customers and set apt to receive there freight efficiently, maintaining accurate records.

Education

High School Diploma -

Liberty Union High School
Baltimore, OH
05-1984

Skills

  • Complaint Handling
  • Customer Service
  • Order Processing
  • Communication Skills
  • Multi-line phone talent
  • POS Systems and Ordering Platforms
  • Shipping and receiving understanding
  • Tracking complaints
  • Inbound call answering
  • Schedule appointments
  • Document and Records Management
  • Stock management

Affiliations

  • grandkids
  • family
  • walks
  • volunteer work

References

References available upon request.

Timeline

General Manager

Hometown Kreations
08.2023 - 06.2024

Customer Service Payroll

Dayton Freight Lines
02.1999 - 05.2011

High School Diploma -

Liberty Union High School

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Kathy Hammond