Kathy Hansen-Marks

• Oversaw daily operations, ensuring efficient store management and customer satisfaction.
• Developed and implemented marketing strategies to increase brand awareness and drive sales growth.
• Managed inventory levels, optimizing supply chain processes to reduce waste and improve product availability.
• Trained and mentored staff in best practices for customer service and operational excellence.
• Family owned business. Began as part time cashier, office personnel in 2013. Left Nursing career in 2020 to be full time Manager until 2025 when I moved to Florida.

Supervised 40-bed unit as 3-11 shift medical nurse, managing care delivery with a team of 4 CNAs.

Executed medical treatment implementation strategies to enhance patient care.

• Oversaw nursing staff to guarantee high standards of patient care and compliance with facility protocols.
• Oversaw medication administration and monitored vital signs to ensure patient health and safety compliance.
• Promoted to 7a-3p Unit Manager Float.
• Managed diverse teams across eight units, ensuring quality care in rehabilitation, dementia, and long-term care settings.

• Enhanced patient experience through delivery of compassionate and attentive nursing services in a high-volume office environment.
• Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
• Led quality assurance initiatives to maintain high standards of patient care and safety practices.
• Conducted educational sessions for patients regarding health management strategies. Assisted patients in understanding treatment plans and medication usage. Supported individuals in navigating healthcare resources and services.
• Facilitated transfer of patient management from internal medicine to family practice following departure of internal medicine physician.

Oversaw operations of three distinct arc houses under RN supervision.

Managed and updated medication administration records to ensure accuracy and compliance.

Staff Teaching/Meetings

Attend Dr. Appointments with Clients.

Update Family Members and Care Plans.

Oversaw proper administration of medications and treatments by certified medical staff.

Completed enrollment in employer-sponsored Certified Nursing Assistant training program.

Enrolled in BOCES LPN program through employer-sponsored tuition assistance, effectively managing part-time job responsibilities.

Fulfilled LPN program requirements and advanced to full-time position as 11-7 Med/Charge Nurse, overseeing medication administration and patient management.