Kathy Heckendorf

Case Manager with Snohomish County Human Services, adept at problem-solving, time management and looking at close details in assessments in authorizing services to clients and seeing that the contracted agencies are meeting the authorized needs of the client and the agencies are abiding to their contracts. .Providing developed personalized service plans, enhancing client outcomes through effective resource coordination and communication. Skilled in case documentation, ensuring compliance and quality service delivery for seniors and individuals with disabilities. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work and mentor with new case managers. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Meeting with outside organizations to talk about services and resources available.

Data Classification,Protection and Privacy Principles, Cybersecurity training, Voter assistance training, HIPPA rules,Public Records and Disclosures