Kathy Henrickson
Sacramento,CA
Summary
Dynamic customer service professional with a proven track record at Castelli North America, enhancing sales revenue through active listening and conflict resolution. Recognized for building strong customer relationships and effectively resolving complex issues, resulting in increased loyalty and satisfaction. Skilled in engaging clients and motivating teams to achieve higher sales.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service Sales Representative
Castelli North America
01.2012 - 12.2015
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Traveled to regional sales conferences to educate and motivate wholesale distributors to higher sales with product line.
Customer Service Representative
Henrickson & Associates
06.1988 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Arthur L. Johnson Regional H.S.
Clark, NJ06-1974
Skills
- Customer service
- Conflict resolution
- Active listening
- Engagement
Timeline
Customer Service Sales Representative
Castelli North America
01.2012 - 12.2015
Customer Service Representative
Henrickson & Associates
06.1988 - 12.2011
High School Diploma -
Arthur L. Johnson Regional H.S.
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