Kathy Hill
Dunkirk
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at McClure Oil Corporation. Proven ability to enhance client satisfaction and streamline operations. Skilled in money handling and conflict resolution, consistently achieving high performance standards while fostering a positive work environment.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
McClure Oil Corporation
Gas City, IN
09.2024 - 02.2025
- Assisted in managing daily operations to ensure smooth workflow and service efficiency.
- Supported team in executing customer service initiatives that enhanced client satisfaction.
- Contributed to inventory management by tracking stock levels and ordering supplies as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier
Meijer
Marion, IN
11.2023 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained clean and organized checkout area to enhance customer experience.
- Followed company policies for payment processing and transaction security protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Marion General Hospital
Marion, IN
02.2024 - 05.2024
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Utilized cleaning equipment and chemicals safely according to established protocols.
- Assisted in restocking supplies to ensure availability for daily operations.
- Reported maintenance issues promptly to ensure a safe environment for patients and staff.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Followed infection control procedures to minimize risk of contamination in healthcare settings.
- Demonstrated attention to detail in all cleaning processes, enhancing overall patient experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Assembly Line Worker
Kimball Electronics
Jasper, IN
06.2023 - 10.2023
- Operated assembly line machinery to ensure efficient production flow.
- Assembled electronic components with precision and attention to detail.
- Conducted quality control inspections to maintain product standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Followed safety protocols to maintain a secure work environment.
- Adjusted machinery settings based on production requirements and specifications.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Environmental Services Housekeeper Supervisor
French Lick Casino
French Lick, IN
05.2021 - 05.2023
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment and tools efficiently and safely.
- Collaborated with team members to ensure effective workflow.
- Monitored inventory levels of cleaning supplies and reported shortages.
- Implemented safety protocols to minimize hazards during cleaning tasks.
- Assisted in training new staff on proper cleaning techniques and procedures.
- Responded promptly to requests for additional cleaning services from staff or residents.
- Conducted routine inspections to uphold quality standards in cleanliness and hygiene.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Picker/Packer Associate
Walmart Distribution Center
Plainfield, IN
03.2018 - 01.2020
- Operated warehouse equipment to efficiently pick and pack products for distribution.
- Maintained accurate inventory records through regular cycle counts and data entry.
- Collaborated with team members to streamline packing processes, reducing errors.
- Ensured compliance with quality standards by conducting thorough inspections of packed items.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Pizza Delivery Driver
Marco's Pizza
Mooresville, IN
07.2017 - 02.2018
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Managed cash transactions accurately, maintaining accountability for daily sales.
- Navigated diverse routes effectively, optimizing delivery times and minimizing fuel costs.
- Communicated with customers to confirm orders, address inquiries, and resolve issues promptly.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Cashier
Walmart
Camby, IN
03.2015 - 06.2017
- Collaborated with team members to meet store goals and improve service delivery.
- Addressed customer complaints professionally, resolving issues to ensure satisfaction.
- Adapted quickly to changes in inventory or promotions, supporting sales initiatives effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Goodwill
Plainfield, IN
02.2014 - 04.2015
- Enhanced customer engagement through personalized service and product recommendations.
- Trained new sales associates on company policies and effective sales techniques.
- Implemented promotional campaigns, increasing foot traffic and customer interest in products.
- Resolved customer inquiries and complaints efficiently, improving satisfaction ratings consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Graduate Certificate - Medical Assistant
Ross Medical Education Center
Muncie, IN08-2026
High School Diploma -
AIOO Adult Education Program
Vincennes, IN08-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff training and development
- Conflict resolution
- Retail operations
- Employee scheduling
- Teamwork
- Housekeeping
- Bathroom cleaning
- Cleaning techniques
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Deep cleaning expertise
- Waste disposal
- Chemical handling
- Infection control
- Hazardous chemical training
- Friendly, positive attitude
Certification
- CPR Certified
Languages
English
Full Professional
Timeline
Assistant Manager
McClure Oil Corporation
09.2024 - 02.2025
Housekeeper
Marion General Hospital
02.2024 - 05.2024
Cashier
Meijer
11.2023 - 09.2024
Assembly Line Worker
Kimball Electronics
06.2023 - 10.2023
Environmental Services Housekeeper Supervisor
French Lick Casino
05.2021 - 05.2023
Picker/Packer Associate
Walmart Distribution Center
03.2018 - 01.2020
Pizza Delivery Driver
Marco's Pizza
07.2017 - 02.2018
Cashier
Walmart
03.2015 - 06.2017
Sales Associate
Goodwill
02.2014 - 04.2015
Graduate Certificate - Medical Assistant
Ross Medical Education Center
High School Diploma -
AIOO Adult Education Program