Kathy Huber
Trevett
Summary
With over 20 years at the US Postal Service, I excelled in transforming service delivery through strategic problem-solving and robust team leadership. My expertise in Microsoft Office enhanced operational efficiency, while my commitment to training and mentoring fostered a culture of excellence and collaboration, significantly improving service quality and team performance.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
US Postal Service. 10 Yr +
12.2017 - 07.2023
- Identified root causes of service disruptions by analyzing complaints.
- Developed cohesive unit for enhanced collaboration and service delivery.
- Analyzed feedback to identify areas for service improvement and implement changes.
- Established performance metrics to assess team efficiency and service quality.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Postmaster
US Postal Service. 10 Yr +
12.1998 - 12.2017
- Identified root causes of service disruptions by analyzing data
- Developed cohesive unit for enhanced collaboration and service delivery.
- Built strong relationships with key clients to drive repeat business and referrals.
- Analyzed feedback to identify areas for service improvement and implement changes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Established performance metrics to assess team efficiency and service quality.
- Hired, trained, and evaluated performance of numerous employees.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-1981
Skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Employee focused
- Training and mentoring
- Decision-making
- Excellent time management skills
- Exceptional interpersonal communication
- Team building and leadership
- Effective workflow management
Timeline
Customer Service Manager
US Postal Service. 10 Yr +
12.2017 - 07.2023
Postmaster
US Postal Service. 10 Yr +
12.1998 - 12.2017
High School Diploma -
Brentwood High School
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