Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Ivie

LEHI,UTAH

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles at Simplify My Books and Buckle. Excelled in enhancing customer satisfaction and exceeding sales quotas through effective communication and positive attitude. Skilled in managing confidential information and leveraging sales techniques to drive success.

Overview

14
14
years of professional experience

Work History

Office Assistant

Simplify My Books
08.2019 - Current
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Coordinated and scheduled meetings and appointments.

Telemarketer

Unknown
02.2017 - 01.2018
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, Made calls.
  • Qualified leads and set up customer appointments for outside sales team.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.

Sales Associate

Buckle
03.2011 - 03.2012
  • Managed efficient cash register operations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Mountain View
Orem, UT
05-1988

Skills

  • Customer Service
  • Positive Attitude
  • Time Management

Timeline

Office Assistant

Simplify My Books
08.2019 - Current

Telemarketer

Unknown
02.2017 - 01.2018

Sales Associate

Buckle
03.2011 - 03.2012

High School Diploma -

Mountain View

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Kathy Ivie