Kathy Jameson
Complete Home Health Care
San Augustine,TX
25
years of professional experience
Dedicated professional with strong customer service and team collaboration skills. Experienced in delivering high-quality support in diverse environments, ensuring safety, and fostering positive relationships to enhance patient and client satisfaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Home Health Aide
4 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness of patient environments, adhering to health standards.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Assistant Manager
3 Months- Assisted in daily operations to ensure efficient store functionality.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Helped train new employees on store policies and operational procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Trained new staff on food handling procedures and operational best practices.
- Maintained cleanliness and organization of deli area to enhance customer experience.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Assisted in managing daily deli operations, ensuring compliance with health and safety standards.
Rural Mail Carrier Associate
1 Month- Sorted and delivered mail efficiently to designated rural routes.
- Maintained accurate records of deliveries and pickups daily.
- Adapted quickly to changing weather conditions while ensuring timely service.
- Communicated effectively with customers regarding mail services and inquiries.
- Followed safety protocols to ensure secure handling of mail and parcels.
- Sorted mail according to order of address appearance for easy access in the field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
Guest Service Manager
1 Year 1 Month- Supervised daily operations to ensure high-quality guest service and adherence to company standards.
- Trained and mentored staff on effective customer interaction techniques and operational procedures.
- Implemented feedback systems to enhance guest satisfaction and address concerns promptly.
- Collaborated with management to develop strategies for improving service efficiency and overall experience.
- Handled guest inquiries and resolved conflicts, fostering a welcoming environment for all patrons.
- Monitored inventory levels to maintain stock availability and support seamless operations.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Guest Service Manager
4 Years 7 Months- Coordinated with various departments to streamline processes and enhance service delivery consistency.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Attended to customer needs, responding to questions, complaints and escalations.
Lead Cashier
5 Months- Supervised daily cash handling procedures, ensuring compliance with company policies.
- Trained and mentored new cashiers on operational best practices and customer service standards.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Conducted regular audits of cash drawers to ensure accuracy and mitigate discrepancies.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Sales Associate
7 Years 3 Months- Developed strong customer relationships by providing tailored solutions and exceptional service.
- Assisted in resolving customer inquiries utilizing comprehensive knowledge of products and services.
- Demonstrated adaptability in managing a diverse range of customer needs and preferences.
- Collaborated with team members to enhance sales strategies and improve customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Accounting Clerk
4 Years 1 Month- Processed invoices and ensured accurate data entry in accounting software.
- Implemented improvements in filing systems, increasing document retrieval efficiency.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Staff supervision
Retail operations
Multitasking and organization
Adaptability and flexibility
Verbal and written communication
Microsoft office
Computer skills
10-Key
Timeline
Assistant Manager
Brookshire Brothers
05.2026 - 08.2026Read More
Home Health Aide
Complete Home Health Care
04.2026 - CurrentRead More
Rural Mail Carrier Associate
United States Postal Service, USPS
04.2026 - 05.2026Read More
Guest Service Manager
Pilot Travel Centers
02.2025 - 03.2026Read More
Guest Service Manager
Pilot Travel Centers
07.2020 - 02.2025Read More
Lead Cashier
Dollar General Store
09.2012 - 02.2013Read More
Sales Associate
Time Warner Cable
06.2005 - 09.2012Read More
Accounting Clerk
LDB Brinkman
05.2001 - 06.2005Read More
Robert E. Lee High School
High School Diploma
Read More