- Exploring various forms of art, such as screen and novel writing to nurture creativity and personal growth
Hi, I’m
Kathy Jo Leyfert
Martinsburg,WV
Work Preference
Summary
Personal Strengths: Self-motivated, organized, detail-oriented, and professional Dynamic and results-driven Air Force Veteran with extensive experience within hospitality and health insurance, excelling in policy interpretation and effective negotiation. Proven track record in managing high call volumes and facilitating timely claims processing. Expert in Microsoft Office Suite, leveraging strong communication skills to enhance customer relations and achieve exceptional outcomes.
Overview
16
years of professional experience
Work History
Hampton Inn Hotel
Front Desk/Night Audit
03.2025 - Current
Job overview
- Exceeds guest expectations in solving complications in a calm, decisive, and disciplined manner.
- Received 20-30 calls accepting and entering reservations in Microsoft based software package
- Extensive computer knowledge working within Microsoft suite to include Word, Teams, Excel, and Powerpoint
- Entered guests demographics into database for accurate billing
- Promoted team work to ensure speed and accuracy to ensure rapid response to guest needs
- Multi-tasked with attention to detail while having to make immediate “think on my feet” decisions to ensure guest needs and satisfaction.
- Worked rotating shifts and holidays
- Commuted to Frederick, MD to assist properties when requested
United Healthcare
Senior Provider Relations Representative
04.2010 - 01.2025
Job overview
- Worked high volume call center intercepting 70-80 from members and providers.
- Work at Home agent for 14 years with HIPPA approved work space
- Air Force Veteran that worked specific Department of Veteran Affairs claims and medical benefits
- Created specialized team to have Veteran related issues be routed to Armed Forces call agents.
- Implemented reward program for team members that practiced excellence in customer service.
- Multi-tasked utilizing up to 10 Microsoft based company systems including Microsoft Teams, Outlook, and Power Point
- Promoted interpersonal contact with all call center departments to ensure swift payments and consistent communications with clients.
- Ensured patient mailing and contact information was correct by updating demographics in Microsoft based program.
- Assisted members in understanding billing from provider’s
- Created referrals and called physicians offices to set appointments for members
- Created authorizations and forwarded determinations to physicians offices with detailed explanation of determination
- Enacted three-way calls with providers and our senior members to set appointments
- Monitored hundreds of member and provider electronic files that included billing and patient medical tests results
- Expert in CPT, HCPS, ICD-10 coding
- Resolved Claim Disputes and issued payments
Education
Laurel Ridge Community CollegeMiddletown, VA
Dual Associates from Secondary in Education and Psychology
04.2002
University Overview
Expert level in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint (70 words per minute)
Community College of The Air ForceWichita, KS
Associate of Science from DOD: Military History and Law Associates
01.1996
University Overview
Skills
- Visitor engagement
- Proficient in Salesforce CRM
- Payment reconciliation expertise
- Transaction analysis
- Expense tracking and balancing
- Financial transaction oversight
- Financial tracking
- Financial acumen
- Guest accommodation planning
- Project management systems
- Daily transactions review
- Balancing accounts
- Posting charges
- Telecommunications support expertise
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Suite
Timeline
Front Desk/Night Audit
Hampton Inn Hotel
03.2025 - Current
Senior Provider Relations Representative
United Healthcare
04.2010 - 01.2025
Laurel Ridge Community College
Dual Associates from Secondary in Education and Psychology
Community College of The Air Force
Associate of Science from DOD: Military History and Law Associates