Kathy Jones
Pasadena
Summary
Dynamic leader and innovator with a proven track record at Bloom Room and Tops Breast Center, excelling in customer relations and small business operations. Spearheaded initiatives that significantly enhanced service quality and efficiency, fostering strong client relationships and employee loyalty. Skilled in marketing and quality assurance, consistently driving growth and exceeding productivity targets.
Overview
18
18
years of professional experience
Work History
Owner
Bloom Room
01.2014 - 05.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Staff Mammographer
Tops Breast Center
01.2004 - 01.2011
- Contributed to maintaining a safe environment through adherence to radiation safety guidelines and equipment maintenance protocols.
- Streamlined workflow by effectively managing appointment schedules and room availability.
- Regularly attended professional development courses to stay current on industry advancements and technologies.
- Enhanced diagnostic accuracy by maintaining up-to-date knowledge of mammography techniques and best practices.
- Provided comprehensive patient education regarding breast health, self-exams, and follow-up recommendations after mammograms.
- Maintained meticulous records of all mammogram examinations, ensuring timely access to information for radiologists and referring physicians.
- Increased patient satisfaction, consistently delivering compassionate care during mammography procedures.
- Supported team members in troubleshooting technical issues with mammography equipment, minimizing downtime for repairs or adjustments.
- Participated in quality assurance initiatives to ensure consistent imaging standards across the department.
- Collaborated with radiologists to improve image interpretation and diagnosis accuracy.
- Consistently met or exceeded productivity targets while maintaining high levels of image quality.
- Ensured high-quality images with proper positioning and compression techniques.
- Improved patient experience by providing efficient and accurate mammography screenings.
- Promoted a culture of collaboration within the team by actively participating in staff meetings, sharing insights, and offering constructive feedback on peers'' work.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Education
Associate of Science - Sonography
San Jacinto College
Pasadena, TX05-2027
Associate of Science - Radiology
San Jacinto College
Pasadena, TX12-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Business launch
- Consulting
- Regulatory compliance
- Cost reduction
- Delegating work
- Employee scheduling
- Employee motivation
- Sales strategies
- Business leadership
- Quality assurance
- Market trend awareness
- Service quality assurance
Timeline
Owner
Bloom Room
01.2014 - 05.2022
Staff Mammographer
Tops Breast Center
01.2004 - 01.2011
Associate of Science - Sonography
San Jacinto College
Associate of Science - Radiology
San Jacinto College
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