Kathy J Steinburg
Waddington
Summary
Dynamic Patient Access Representative with extensive experience at Rochester Regional Health System, excelling in insurance verification and electronic health records management. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Skilled in data entry and HIPAA compliance, ensuring a seamless registration process for all patients.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Rochester Regional Health System
Potsdam
12.2024 - Current
- Executed pre-registration functions by verifying demographic information, obtaining authorizations, and collecting deposits and co-payments to streamline patient intake process.
- Verified insurance eligibility and coverage to assist patients in navigating healthcare options.
- Coordinated patient scheduling and managed appointment confirmations for efficient workflow.
- Entered patient demographic information into electronic health record system to maintain accurate and up-to-date records.
- Educated patients on registration processes and provided necessary documentation guidance.
- Handled incoming calls, addressing inquiries and routing them to appropriate departments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
Guest Service Agent
Hampton Inn Potsdam
Potsdam
01.2014 - Current
- Current Front office manager for the last 3 & ½ years, responsibilities include accounts receivable, invoicing, collecting payments.
- Led the front office team to provide excellent customer service and maintain organizational structure.
- Reached out to guests providing feedback after unpleasant stays, creating opportunities for improved experiences and fostering guest loyalty.
- Night Auditor, settle accounts close daily accounts, Reservations, answer phones take new and incoming Reservation as well as Walkins and check outs.
- Managed cash drawer and balanced shifts at the beginning and end of each shift.
- Ordered supplies and maintained inventory levels, supporting smooth daily operations.
- Set up and prepared breakfast for guests while cleaning and maintaining hotel appearance, enhancing overall guest satisfaction.
Education
Kaplan University -
Kaplan University
Davenport, Florida03.2026
Ashford University -
Ashford University
Clinton, Iowa01.2008
SUNY Canton College of Technology -
SUNY Canton College of Technology
Canton, N.Y.01.2006
Skills
- EHR management
- Insurance checks
- Billing procedures
- Data management
- Data entry
- Customer Services
- Phone reservations
- EPIC
- Microsoft Office
- Microsoft Word
- Computer Skills
- HIPAA compliance
References
- Heather Wells, Former Front office manager, Hampton Inn Potsdam, 2017 - 2020, Still employee but as needed basis, we known each other for 9 years.
- Paul Kessler, Former General Manager, Hampton Inn Potsdam, 12/01/14 - 08/04/23, Went on to work for Hilton Corporate., 315-854-5890
- Alisha Jonas, Technical Media Producer, WVLT, Former Assistant General Manager at Hampton Inn Potsdam NY., 1-518-335-4094
- Rhea Noseworthy, SUNY Potsdam College, 315-267-2180
Timeline
Patient Access Representative
Rochester Regional Health System
12.2024 - Current
Guest Service Agent
Hampton Inn Potsdam
01.2014 - Current
Kaplan University -
Kaplan University
Ashford University -
Ashford University
SUNY Canton College of Technology -
SUNY Canton College of Technology