Shiree Coggin
Valley Springs,CA
Summary
Flexible hard worker ready to learn and contribute to team success.
Solid understanding of medical terminology, coding, ICD-10-CM, and CPT principles. Known for accuracy in data entry and ability to handle confidential patient information responsibly. Demonstrated success in streamlining operations for increased efficiency within previous healthcare settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Dignity Health
San Andreas, California
08.2023 - Current
- Managed patient check-in and registration processes efficiently.
- Verified patient insurance information accurately and promptly.
- Scheduled patient appointments using electronic health record systems.
- Provided information to patients regarding services and procedures.
- Assisted patients with completing necessary forms and documentation.
- Handled patient inquiries with professionalism and empathy.
- Maintained confidentiality of patient records and sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Created new patient accounts in EMR system as needed.
- Communicated financial obligations to patients and collected fees at time of service.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to patient inquiries regarding billing or financial matters.
Paraprofessional
Calaveras Unified School District
San Andreas
08.2010 - 10.2014
- Supported teachers in classroom management and instructional activities.
- Assisted students with individualized learning plans and academic tasks.
- Collaborated with staff to develop effective educational materials and resources.
- Facilitated communication between students, teachers, and parents regarding progress.
- Organized and maintained classroom supplies and learning tools effectively.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
Barista
Jitters Coffee Shop
Valley Springs
02.2008 - 08.2011
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the work area and customer seating.
- Provided exceptional customer service while taking orders and handling payments.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Engaged with customers to build rapport and create a welcoming atmosphere.
Education
Calaveras High School
San AndreasSkills
- Patient registration
- Insurance verification
- EHR management
- HIPAA compliance
- Customer relationship management
- Appointment scheduling
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Medical coding
- Health insurance knowledge
- Relationship building
- Problem-solving
- Conflict resolution
- Insurance billing
- Customer service
- Medical billing
- Team collaboration
- Friendly and outgoing
References
References available upon request.
Timeline
Patient Access Representative
Dignity Health
08.2023 - Current
Paraprofessional
Calaveras Unified School District
08.2010 - 10.2014
Barista
Jitters Coffee Shop
02.2008 - 08.2011
Calaveras High School