Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Kennedy

Dubuque,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Caseys General Stores Inc
01.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assist with cleanliness of the store and Kitchen area.
  • Cash management.
  • Stock items within the store.

Guest Services Representative

Mainstay Hotel
01.2016 - 01.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Answer phones and assist guests with making reservations.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA
07.1995

Skills

  • Customer Service
  • Coordination
  • Document Control
  • Customer Relations
  • Call Triaging
  • Speaking
  • Staff Training
  • Microsoft Windows
  • Issue and Complaint Resolution
  • Money Handling Abilities
  • Managing Multiple Tasks

Timeline

Customer Service Representative

Caseys General Stores Inc
01.2022 - Current

Guest Services Representative

Mainstay Hotel
01.2016 - 01.2022

High School Diploma -

Dubuque Senior High School

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Kathy Kennedy