Kathy Marques
Orange,NJ
Summary
Experienced Sales and Service Representative.
Overview
20
20
years of professional experience
Work History
Certified Debt Specialist
Accredited Debt Relief/ Beyond Finance
10.2021 - Current
- Reviewed financial profiles to identify and recommend suitable settlement solutions.
- Advised consumers on tailored debt relief options and effective repayment plans.
- Engaged in consultative calls with qualified leads to assess and address their financial needs.
Account Executive- Co-Captain- Team Lead
National Debt Relief
New York, NY
06.2016 - Current
- Consistently top producer of my conference
- Supported new associates in onboarding and integration
- Hosted team competition to boost morale and foster collaboration
- Compiled overtime schedule for Saturdays, distributed team analytics and motivational emails to enhance engagement
- Organized team competition to foster collaboration and engagement to build team moralee
Sales Representative
Dish Net Work
Roseland, NJ
05.2013 - 06.2015
- Produced 1,641 activations in 2014, surpassing annual review expectations
- Build rapport with customers to gain sales
- Built rapport with customers to drive sales growth
- Collect payments and setup installation dates
- Processed customer payments accurately and set up installation dates
Personal Banker/ Customer Service Representative- Collector I
Bank of America
Newark, NJ
01.2007 - 06.2012
- Responsible for providing support in relations to branch operational activities
- Resolved routine billing inquires and negotiated payment arrangements to cure delinquency
- Supported tellers in client verification processes.
- Contacted high-risk customers to negotiate payment arrangements and understand default causes
- Resolved routine billing inquiries and negotiated payment arrangements to cure delinquency
- Responsible for providing support in relations to branch operational activates
Education
American Heart Association CPR Certification -
Atlantic Training Center
Madison, NJBachelors of Arts - Communication
Fairleigh Dickinson University
Madison, NJSkills
- Operating systems proficiency
- Effective multitasking
- Debt settlement
- Repayment planning
- Financial review
- Debt negotiation
- Strong communication
- Customer engagement tools
Languages
Title: Experienced Sales and Service Representative
Affiliations
Iota Phi Theta Inc. Sweetheart Axillary Club Spring/02
Personal Information
Title: Experienced Sales and Service Representative
Timeline
Certified Debt Specialist
Accredited Debt Relief/ Beyond Finance
10.2021 - Current
Account Executive- Co-Captain- Team Lead
National Debt Relief
06.2016 - Current
Sales Representative
Dish Net Work
05.2013 - 06.2015
Personal Banker/ Customer Service Representative- Collector I
Bank of America
01.2007 - 06.2012
American Heart Association CPR Certification -
Atlantic Training Center
Bachelors of Arts - Communication
Fairleigh Dickinson University