Kathy Martinez
Richmond Hill,NY
Summary
Dedicated waitress with strong attention to detail and conflict resolution skills. Committed to enhancing customer experiences and ensuring food safety in a fast-paced environment.
Overview
2
2
Languages
Work History
Waitress
diner
Richmond Hill, New York
2012 - 2026
- Delivered meals and beverages efficiently during peak hours at busy diner.
- Provided prompt, courteous service to customers, enhancing their dining experience.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction and repeat patronage.
- Took and processed food and drink orders accurately, maintaining order flow.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
GED -
La Guardia College
Queens, NY04-2012
Skills
- Order processing
- Customer service
- Payment handling
- Menu knowledge
- Food safety
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Sales techniques
- Hospitality and accommodation
- Order delivery practices
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Waitress
diner
2012 - 2026
GED -
La Guardia College