Kathy Matherne

• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Handled shift overstock, restocking and inventory control.
• Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

Cash Office balancing and handling money for drops

• Verified cash drawer, counted money and balanced receipts.
• Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
• Provided excellent customer service by greeting customers promptly and courteously.
• Performed opening and closing procedures according to established guidelines.
• Prepared and checked cashier register tills.
• Operated a variety of office equipment such as calculators, scanners.
• Handled customer transactions with accuracy and efficiency.
• Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
• Organized work area to maintain cleanliness and safety standards.
• Reconciled all sales at end of shift to ensure accuracy of funds received from customers.