Kathy Moss
Deatsville
Summary
Accomplished professional with a proven track record at USPS, excelling in efficient mail delivery and customer service. Demonstrated dependability and prioritization skills, enhancing productivity by 20%. Skilled in load balancing and observation, fostering strong relationships and resolving issues effectively. Adept at implementing strategies to streamline operations and improve service quality.
Overview
1
1
Certification
Work History
Rural Mail Carrier
USPS
- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate records of deliveries and customer interactions.
- Utilized handheld scanners to track package deliveries in real-time.
- Ensured compliance with postal regulations and safety protocols during operations.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues.
- Organized mail for efficient sorting and route planning, improving delivery times.
- Implemented strategies to enhance productivity and streamline daily operations.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
Teacher
Little Lights Learning Center
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive learning environment through effective classroom management strategies.
- Collaborated with parents to provide updates on student progress and behavioral insights.
- Assessed student performance regularly, adapting teaching methods to improve understanding.
Education
Associate of Science - Banking And Finance
Jefferson State Community College
Birmingham, AL12.2023
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
Certification
CER C229
STC C001
Timeline
Rural Mail Carrier
USPS
Teacher
Little Lights Learning Center
Associate of Science - Banking And Finance
Jefferson State Community College