Kathy Northup
Parkman,Maine
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Owner
Craft Cave Designs
08.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Family Support Worker
Community Care
04.2017 - 08.2019
- Developed rapport to create safe and trusting environment for care.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Promoted community integration by providing extensive physical, emotional and social support.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
Customer Service
LL BEAN
10.2018 - 02.2019
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Piscataquis Community High School
Guilford06.1992
Skills
- Manage Programs
- Expectation Management
- Profit and Loss Analysis
- Customer Relations
- Budget Development
- Business Planning
- Supplier Relations
- Accounts Payable and Accounts Receivable
- Business Administration
- Business Launch
- Photographic Editing
- Design Coordination
Timeline
Customer Service
LL BEAN
10.2018 - 02.2019
Owner
Craft Cave Designs
08.2018 - Current
Family Support Worker
Community Care
04.2017 - 08.2019
High School Diploma -
Piscataquis Community High School
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