Kathy Palombi
STUART,FL
Summary
Results-driven professional with extensive experience in customer relations and small business operations. Skilled in decision-making and fostering positive workplace cultures. Proven track record in enhancing service quality and client satisfaction through effective communication.
Overview
31
31
years of professional experience
Work History
Owner/Manager
D&J Crane Service Inc.
Sharpsville, PA
01.1988 - 05.2019
- Managed team of technicians, fostering skill development and adherence to industry standards.
- Oversaw project planning and execution, ensuring timely delivery of services to clients.
- Implemented cost-effective strategies, reducing operational expenses while maintaining service quality.
- Established operational protocols to enhance crane service efficiency and safety compliance.
- Developed client relationships, resulting in repeat business and increased customer satisfaction.
- Streamlined equipment maintenance schedules, improving reliability and reducing downtime.
- Conducted training sessions for staff on safety procedures and equipment operation best practices.
- Analyzed market trends to identify growth opportunities and inform strategic business decisions.
- Managed day-to-day business operations. Prepared all customer quotes.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, payroll and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
Bachelor of Science - Marketing
Youngstown State University
Youngstown, OH06.1985
Skills
- Small business operations
- Customer relations
- Decision Maker
- Quick thinker
- Critical thinking
- Relationship building
Timeline
Owner/Manager
D&J Crane Service Inc.
01.1988 - 05.2019
Bachelor of Science - Marketing
Youngstown State University