Kathy Pruitt

• Manages teams of volunteers and monitors effectiveness of each area.
• Defines all campaign roles and filled positions.
• Manages 5,000 + campers and campground sites spread out over 17 campgrounds
• Administers refunds and oversees sponsor needs as well as exhibitor campground requests.
• Administers excellent customer service
• Excellent problem solver

• Managed daily operations to ensure optimal tasting room experience.
• Trained and supervised staff on customer service standards and product knowledge.
• Developed engaging tasting events to enhance customer interaction and satisfaction.
• Coordinated inventory management, ensuring accurate stock levels and timely replenishment.

• Supported winery events and hospitality operations, ensuring a seamless guest experience.
• Led event setup and breakdown, enhancing the overall atmosphere for attendees.
• Managed guest relations during wine tastings and tours.
• Contributed to a 20% increase in positive event feedback through exceptional service.

• Oversaw daily operations at PACIFIC COAST THERAPY, INC., a private psychotherapy practice in Santa Cruz, California.
• Managed scheduling, billing, onboarding, payroll, and supply procurement to enhance operational efficiency.
• Implemented streamlined intake procedures, resulting in a 30% reduction in appointment scheduling issues.
• Improved patient satisfaction through effective management and organization of practice resources.

• Proposed planned and executed events and community programs within the outlined budget
• Managed event reporting for post-event recaps for POC team with learnings, areas of opportunities, continuous improvements, and ROI's
• Developed and executed ambassador program in North America
• Developed and maintained process for ambassador/ sponsorship submissions and managed review process of applications
• Supported and collaborated with POC reps and retailers on retail presence, events, demos, and shop pop-ups
• Built relationships with media in the outdoor industry, cycling/MTB, skiing/snowboarding, trade media, and mainstream media through events and community development
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.

• Responsible for planning and coordinating all marketing related events, specifically demo events, ensuring alignment with company branding
• Event planning, coordination and execution, in alignment with company branding
• Logistics planning for all demo events
• Responsible for building demo bikes and routine maintenance, such as cassette and chain removal, tire swaps, flats. Kept all bikes in exceptional working order.
• Organized and ensured safe and efficient event set-up and tear down
• Conducted post event re-cap and provided reports of traffic, customer engagement and outcome related to sales
• Acted as liaison between media partners, marketing vendors, and Canyon US with regards to event coordination and planning
• Developed budget proposals for up to 25 events per year
• Managed each event project including setting, communicating and maintaining timelines
• Successfully built and maintained customer and service provider relationships like VeloFix
• Managed contracts with service providers such as contract mechanics and branded event apparel

• Responsible for identifying , organizing and execution of on-site field marketing events.
• Coordinated and organized yearly calendar of between 20-30 Field marketing events in N America
• Developed activations for on-site consumer and customer engagement
• Served as point of contact for all bike athlete rider support in N. America and sponsorship requests
• Coordinated with national sales reps to assist and participate in regional events to make territory events consistent and more successful.
• Planned marketing budget for bike-field marketing events
• Provided report on customer engagement at each event
• Responsible for company vehicles and event materials

• Managed daily bike demo pickups for up to 25 bikes
• Created fun and professional front of house environment to learn about current bicycle models
• Received in-coming calls from consumers, media and dealers
• Answered daily, about 15 bike tech e-mails, providing solutions
• Replied to any demo inquiries via specific contact form on website
• Daily monitoring and tracking of web store transactions
• Provided reports to IT department on any suspect web store transactions
• Organized current and past inventory of in-house factory demo bikes, showroom mountain bikes
• Took lead on selling about 30 older out of date past demo bikes on eBay annually

• Planned yearly demo event schedule
• Maintained and built demo bike fleet of 26 mountain bikes
• Created on site activations for customer engagement
• Successfully executed 40 field marketing events per year in N America
• Tracked and reported all spending related to demo events
• Aligned with store dealers and reps in N America to host demo events and group rides