Kathy Sutton
Auburn,KY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Ollies Bargain Outlet
02.2016 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 45% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
District Manager
InStore Group
02.2015 - 01.2016
- Supervised 7 states to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Field Manager
Outerwall Inc.
04.2010 - 01.2015
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Education
High School Diploma -
Potter Christian High School
Bowling Green, KYNo Degree - Business Management
Western Kentucky University
Bowling Green, KYSkills
- Opening and Closing Procedures
- Knowledge of Candidates
- Program Implementation
- Security System Monitoring
- Staff Training
- Leadership
- Time Management
- Manage Operations
- Recruiting and Hiring
- Multitasking and Organization
- Inventory Management
- Product Merchandising
- Policies and Procedures
- Customer Service
- Management Training
- Store Opening and Closing Procedures
- Team Leadership
- P&L Administration
- Merchandising
- Customer Relations
- Profit and Loss
- Bank Deposit Procedures
- Cash Management
- Budget Controls
- Staff Management
- Staff Supervision
- Goals and Performance
- Outstanding Communication Skills
- Mentoring
- Verbal and Written Communication
- Sales Promotion
- Delegating Work
- Shrink Minimization
- Vendor Management
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Employee Terminations
- Bank and Safe Deposits
- Leadership Development
- Store Displays
- Accurate Cash Handling
Timeline
Store Manager of Operations
Ollies Bargain Outlet
02.2016 - Current
District Manager
InStore Group
02.2015 - 01.2016
Field Manager
Outerwall Inc.
04.2010 - 01.2015
High School Diploma -
Potter Christian High School
No Degree - Business Management
Western Kentucky University
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