Kathy Torres
Orlando,FL
Summary
Seasoned Retail Manager recognized for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategy development. Excel in leadership, problem-solving, and communication, ensuring smooth store operations and positive team dynamics. Committed to driving growth and improving customer experience through strategic planning and effective management.
Overview
12
12
years of professional experience
Work History
Retail Manager
MAC Dillard's Florida Mall
Orlando, FL
05.2017 - Current
- Exceeded last years revenue by 36.1% and exceeded FY22 Plan by 13.9%
- Coached and developed staff to hit KPI's set by MAC and Dillard's
- Saw positive turnover as a result of promotions into management positions.
- Maintain visual merchandising guidelines
- Support sales and events in other departments due to staffing opportunities
Assistant Retail Manager
MAC Macy's Florida Mall
Orlando, FL
03.2015 - 05.2017
- Coached and developed team to hit KPI's set by MAC
- Executed daily, weekly, and monthly tasks to support the business
- Create traffic driving events to support new launches and create animation within the department.
3rd Key
MAC Florida Mall
Orlando, FL
07.2013 - 03.2015
- Executed tasks delegated to me by ASM and SM
- Handled cash orders as well as opening and closing store
- Managed the floor and delegated tasks to a staff of over 40 artist
Education
High School Diploma -
Belleview High
Belleview, FLSkills
- Proficient in Microsoft Word and Excel
- Team building
- Inventory management
- Event planning
- Staff development
- KPI management
- Visual merchandising
- Data analysis
- Adaptability
- Supervision and training
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Retail Manager
MAC Dillard's Florida Mall
05.2017 - Current
Assistant Retail Manager
MAC Macy's Florida Mall
03.2015 - 05.2017
3rd Key
MAC Florida Mall
07.2013 - 03.2015
High School Diploma -
Belleview High