KATHY TRENT
CINCINNATI,State
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
34
34
years of professional experience
Work History
Claims Call Center Assoc II
Cincinnati Insurance Companies
02.2014 - Current
- Responded to customer requests for,services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced knowledge.
- Process claims, loss runs, and assist with other workflow.
Claims Assistant
Cincinnati Insurance Companies
05.2010 - 02.2014
- Responded to customer requests for,services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced knowledge.
- Process claims, loss runs, and assist with other workflow.
Policy Service Coordinator
Cincinnati Insurance Companies
02.2007 - 05.2010
- Processed Personal, and commercial lines policy information.
- Code policies
- Data processing
Senior Operator Specialist
Cincinnati Insurance Companies
03.1989 - 02.2007
- Processed Personal, and commercial lines policy information.
- Code policies
- Data processing
Education
High School Diploma -
Greenhills High School
Greenhills OHSkills
- Data Gathering
- Quality Assurance
- Website Navigation
- Microsoft Excel
- Customer Service Optimization
- Customer Communication
- Problem-Solving Skills
- Call Center Operations
- Inbound Phone Call Management
- Call Control Skills
- Answering Questions
- Resolving Issues
- Online Chat
Timeline
Claims Call Center Assoc II
Cincinnati Insurance Companies
02.2014 - Current
Claims Assistant
Cincinnati Insurance Companies
05.2010 - 02.2014
Policy Service Coordinator
Cincinnati Insurance Companies
02.2007 - 05.2010
Senior Operator Specialist
Cincinnati Insurance Companies
03.1989 - 02.2007
High School Diploma -
Greenhills High School
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