Kathyayani Parcha
Mechanicsburg,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Manager, Inside Sales
Dell Technologies
10.2020 - 10.2022
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed over 50 customer calls and chats per day.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Prepared and submitted reports to keep management informed of sales activities and progress
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
Consultant
Regalix
04.2019 - 10.2020
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Increased Sales by 10% exceeding expected target.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
- Analyzed problematic areas to provide recommendations and solutions
- Onboarded and managed new client accounts to boost retention rates
- Generated reports detailing findings and recommendations
- Collaborated with teams to define, strategize, and implement marketing and web strategies
Education
MBA - Financial Management
NMIMS
India 09.2023
Bachelor of Commerce Honors -
Bhavans Vivekananda Degree College
India 04.2019
Skills
- Sales and Account Management
- Product Knowledge
- Upselling Techniques
- Customer Relationship Management
- Time Management
- Team Collaboration
Timeline
Account Manager, Inside Sales
Dell Technologies
10.2020 - 10.2022
Consultant
Regalix
04.2019 - 10.2020
MBA - Financial Management
NMIMS
Bachelor of Commerce Honors -
Bhavans Vivekananda Degree College
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