KATHY J. FIORENTINO
MENOMONIE,WI
Summary
Motivated Patient Account Services Specialist offering twenty plus years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Resourceful, detail-oriented and resilient.
Overview
8
8
years of professional experience
Work History
Patient Account Services Specialist
Mayo Clinic
Menomonie, WI
01.2016 - Current
- Assist patients by gathering demographics, verifying insurance, scheduling appointments.
- Follow document protocols to safeguard confidentiality of patient records.
- Proficient use of multi-line phone system, windows programs, and skilled in EPIC system.
- Placing or answering 50 -100 calls and accessing, a minimum of 150 charts daily.
- Organize patient records and database to facilitate information storage and retrieval.
- Perform administrative detail and exhibit courtesy to explain services to patients.
- Facilitate communication between patients and various departments and staff.
- Assist with training of new hires.
Residential Treatment Worker
Arbor Place Inc
Menomonie, WI
10.2015 - 01.2016
- Delivered individualized services to clients, working through issues such as mental illness and substance abuse.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on experience and patient needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Overseen medication administration and conducted random urine analysis testing.
- Facilitated transportation to three community recovery-based meetings per week.
Manager of Adult Care Facility
Solomon Hill Estates
Menomonie, WI
08.2013 - 10.2014
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated schedules for patients and staff.
- Maintained frequent supervision of residents.
- Recognized and reported abnormalities or changes in patients' health status to case manager, owner and physician.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition.
- Interviewed, hired, trained and performed evaluations for staff of eight, for care of four in home residents.
- Assisted in transition of ownership, which in turn terminated my role with entity.
Education
Psychology - Applied Psychology
Northwestern University
St. Paul, MNBusiness Administration
Wisconsin Indian Technical College
Rice Lake, WICertified Nursing Assistant Course -
American Red Cross
Rice Lake, WI06.2011
Skills
- Analytical and Critical Thinking
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Verbal and Written Communication
Additional Information
- Diversely experienced individual, seeking employment that will enhance current knowledge base, promote growth, and make an impact for the company and the individuals served.
Timeline
Patient Account Services Specialist
Mayo Clinic
01.2016 - Current
Residential Treatment Worker
Arbor Place Inc
10.2015 - 01.2016
Manager of Adult Care Facility
Solomon Hill Estates
08.2013 - 10.2014
Psychology - Applied Psychology
Northwestern University
Business Administration
Wisconsin Indian Technical College
Certified Nursing Assistant Course -
American Red Cross