Aderinsola Oyenuga
Owings mills
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Account Services Specialist
TOTAL HEALTH CARE
Baltimore, MD
02.2025 - Current
- Managed client accounts, ensuring accurate and timely service delivery.
- Collaborated with cross-functional teams to resolve client inquiries efficiently.
- Developed and implemented process improvements for account management workflows.
- Analyzed client feedback to enhance service offerings and satisfaction levels.
- Oversaw account renewals, maintaining high retention rates through effective communication.
- Led initiatives to streamline documentation processes, increasing operational efficiency.
- Facilitated onboarding sessions for new clients, ensuring smooth transition to services provided.
- Boosted overall client retention rates through proactive monitoring of account health indicators such as usage patterns or payment history.
- Implemented innovative solutions for improving operational efficiency within the Account Services department while maintaining a high level of customer service quality standards.
- Conducted regular reviews of client accounts for accuracy and compliance with industry regulations.
- Negotiated favorable contract terms on behalf of clients by leveraging strong analytical skills and industry knowledge.
- Streamlined account management processes, reducing errors and increasing productivity.
- Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
- Created comprehensive reports for senior management outlining key account metrics and trends to inform strategic decision-making processes.
- Maintained detailed records of client interactions using CRM software for improved tracking and reporting purposes.
- Reduced past-due balances by implementing effective collection strategies tailored to the specific circumstances of each case.
Operation Manager
Suya Spot Nigerian Grill
Owings Mills, MD, US
01.2020 - 01.2024
- Lead and inspire staff to deliver outstanding service, fostering a collaborative environment.
- Streamline operations to enhance efficiency and reduce costs, achieving measurable improvements.
- Ensure customer satisfaction by swiftly addressing feedback and resolving issues effectively.
- Manage budgets and financials to meet targets, implementing strategic cost-control measures.
- Design training programs to elevate staff skills and service standards, driving team growth.
- Streamline operations and implement cost-control measures, resulting in improved efficiency and significant budget savings for the restaurant.
- Foster a positive work culture by mentoring staff, enhancing team cohesion, and promoting open communication across all restaurant departments.
- Develop and execute creative strategies to enhance customer experience, leading to increased patron loyalty and positive word-of-mouth referrals.
- Analyze sales data and customer feedback to identify trends, optimize menu offerings, and implement targeted marketing initiatives.
Administrative Assistance
Ephraim Home Care
New York, NY, US
01.2016 - 01.2020
- Managed high-volume calls, ensuring efficient client relations and appointment scheduling.
- Opened new office, coordinating schedules and maintaining accurate medical records.
- Resolved client issues swiftly, earning commendation for first-call resolution.
- Communicated effectively with diverse clients, enhancing service quality.
- Listened to client needs, fostering positive experiences and satisfaction.
- Managed high-volume phone system, streamlined appointment scheduling, and resolved customer issues promptly, enhancing patient satisfaction and operational efficiency.
- Spearheaded expansion by orchestrating new office setup, implementing efficient scheduling systems, and modernizing medical record management processes.
- Cultivated positive client relationships through attentive listening and empathetic communication, ensuring exceptional customer experiences across diverse backgrounds.
Branch Manager
Hertz Corporation
Baltimore, MD, US
01.2007 - 01.2016
- Led sales activities, securing contracts and fostering client relationships.
- Enhanced CRM data accuracy, supporting informed business decisions.
- Delivered regular client updates, ensuring transparency and trust.
- Trained and guided team, fostering skill development and accountability.
- Set revenue goals based on market analysis, driving financial success.
- Drove revenue growth through strategic sales initiatives, optimizing account management and fostering client relationships to exceed performance targets.
- Leveraged CRM data to inform cross-departmental business intelligence, enhancing decision-making processes and improving operational efficiency.
- Led and developed high-performing teams, implementing effective training programs and setting clear expectations to boost overall branch performance.
- Pioneered innovative sales strategies, conducting impactful presentations to secure new business opportunities and expand market share.
- Meticulously analyzed financial statements to identify performance trends, implementing data-driven strategies for continuous improvement.
- Developed high-performing teams through effective training programs and clear expectations, significantly boosting overall branch performance.
Education
Master of Science - Management
University of Maryland University College
01.2020
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland University College
01.2018
Bachelor of Science - Business Administration
University of Central Florida
01.2006
Skills
- Client Relations
- Business Development
- Employee Engagement
- Customer Service
- Restaurant Management
- Financial Management
- Training
- Scheduling
- Problem Resolution
- Sales
- Account Management
- CRM
- Microsoft Office
- Salesforce
- Adobe Photoshop
- Social Media Management
Certification
- Certified Food Service Manager
- ServSafe
Timeline
Patient Account Services Specialist
TOTAL HEALTH CARE
02.2025 - Current
Operation Manager
Suya Spot Nigerian Grill
01.2020 - 01.2024
Administrative Assistance
Ephraim Home Care
01.2016 - 01.2020
Branch Manager
Hertz Corporation
01.2007 - 01.2016
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland University College
Bachelor of Science - Business Administration
University of Central Florida
Master of Science - Management
University of Maryland University College