Kathyrn Pekelder
Lakeside,California
Summary
Professional auditor with keen eye for detail and commitment to maintaining financial integrity. Extensive experience in managing nightly audits, streamlining processes, and resolving issues promptly. Known for fostering team collaboration and adapting to dynamic environments while ensuring accuracy and reliability in all financial operations. Skilled in financial reporting, problem-solving, and maintaining high standards. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certificate
Work History
Lead Night Auditor
Courtyard by Marriott
San Diego, CA, US
05 2023 - 09 2025
- Reduced discrepancies in financial records by meticulously maintaining hotel accounting systems.
- Assisted management in decision-making by providing accurate data analysis on room occupancy rates and revenue trends.
- Contributed to the development of standard operating procedures, refining night audit processes to improve overall efficiency and effectiveness.
- Trained new staff members in customer service techniques and hotel operations.
- Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
- Ensured a smooth transition between shifts through diligent handover procedures and detailed documentation.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborated with other departments to enhance overall guest experience, addressing any concerns or special requests efficiently during nighttime hours.
Night Auditor/Front Desk Agent
Lotus Hotels Poway LLC
Poway, CA, US
09 2021 - 05 2023
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures.
- Trained new staff members in customer service techniques and hotel operations.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Vice President/Volunteer Work
Fraternal Order of Eagles Aerie
Santee, CA, US
03 2002 - 05 2023
- Worked closely with the President by assisting him with requests, questions or concerns of our patrons.
- Led cross-functional teams for the successful completion of fundraising projects, resulting in increased efficiency and satisfaction.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Initiated strategy to drive company growth and increase market share and profitability.
Office Manager/Bookkeeper
MESA FASTENER, INC
San Diego, CA, US
12 2001 - 02 2011
- Managed and Maintained a Stress free, Friendly, and Safe office environment.
- Motivated and encouraged staff to meet and exceed our set goals.
- Delivered excellent customer service with a friendly and professional manner.
- Maintained all areas of Bookkeeping, including in house payroll and budgeting.
- Reported directly with the owner on a weekly basis on the progress of our monthly sales goals and current expenses.
- Assisted within the warehouse with assembly of large customer orders and preparing packages for shipment, during times when extra help was necessary.
Education
Continuing Education - Accounting
University of Phoenix Online Program
01.2010
Associate in Arts (AA) - Accounting
Kelsey Jenny Business School
01.1993
Skills
- Full charge Bookkeeping
- Quickbooks
- A/P & A/R including Collections
- Microsoft Office
- Cash Management
- Cash Handling
- Customer/Guest Service
- Budgeting & Forecasting
- Events Planning & Management
- Office Management
- Communication skills
- Auditing
- Opera Cloud System
- FOSSE PMS system
- Payroll
- Technical Support
- Organizational skills
- Staff Management
- Hospitality service expertise
- Report generation
- Reservation processing
- Front desk operations
- Safety and security procedures
- Conference room set up
- Oral and written communications
- Check-in and check-out procedures
- Financial Management
Certification
- TIPS, 02/01/24, 02/28/27, TIPS California RBS Training Program
- Food Handler Certification
Timeline
Lead Night Auditor
Courtyard by Marriott
05 2023 - 09 2025
Night Auditor/Front Desk Agent
Lotus Hotels Poway LLC
09 2021 - 05 2023
Vice President/Volunteer Work
Fraternal Order of Eagles Aerie
03 2002 - 05 2023
Office Manager/Bookkeeper
MESA FASTENER, INC
12 2001 - 02 2011
Continuing Education - Accounting
University of Phoenix Online Program
Associate in Arts (AA) - Accounting
Kelsey Jenny Business School
Groups
JDRF - Juvenile Diabetes Research Foundation, 03/01/12, My daughter is a Type-1 Diabetic. I raised almost $6,000 to donate for continued research to someday hopefully find a cure for Diabetes.
Awards
Employee of the Month, 08/01/22, Appreciation for the hard work, dedication, and going above and beyond for the benefit of the Hotel.