Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kati Harrell

Lakeland,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

GC Services- Lakeland, FL
01.2020 - 01.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Call Center Representative

Concentrix
09.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Cashier/PIC/Delivery Driver

Jimmy Johns
01.2022 - 01.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Lifted up to 20 pounds at once and fully stocked inventory.

Education

High School Diploma -

Traviss Technical College
Lakeland, FL
05.2020

Skills

  • Customer Relationship Management
  • Call Control
  • Quality Assurance
  • Account updating
  • Payment Processing
  • Data Entry
  • Complaint resolution
  • Customer Service
  • Technical Support
  • Problem-solving skills
  • Documentation And Reporting
  • Call Center Customer Service
  • Interpersonal Skills

Certification

  • Bachelor in Business Administration and Management in Training - Year 2025

Timeline

Call Center Representative

Concentrix
09.2023 - Current

Cashier/PIC/Delivery Driver

Jimmy Johns
01.2022 - 01.2023

Call Center Representative

GC Services- Lakeland, FL
01.2020 - 01.2022

High School Diploma -

Traviss Technical College

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Kati Harrell