Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kati Krueger

Dallas,TX

Summary

Dynamic leader with proven expertise in operational efficiency and revenue generation, honed at Skin Spirit and Behaviour Innovations. Excelled in brand representation and customer acquisition, driving business growth through strategic marketing and exceptional team collaboration. Skilled in schedule management, significantly enhancing operational workflows. Achievements include boosting sales through innovative promotions and improving client behavioral outcomes with tailored interventions.

Overview

7
7
years of professional experience

Work History

Assistant Spa Manager

Skin Spirit
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Developed marketing materials for promotions and events, driving awareness of the spa''s offerings within the local community.

Behavior Therapist

Behaviour Innovations
07.2020 - 10.2022
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
  • Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
  • Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
  • Mentored new therapists, sharing expertise and guidance for successful integration into the role.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Reduced maladaptive behaviors through systematic desensitization techniques tailored to each client''s unique needs.

Spa Manager

Palm Beach Tan
01.2018 - 05.2020
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Managed inventory control, reducing waste and lowering product costs.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.

Education

Associate of Science - Psychology

Tarrant County College
Fort Worth, TX
01-2022

Skills

  • Revenue generation
  • Brand representation
  • Customer acquisition
  • Teamwork and collaboration
  • Operational efficiency
  • Schedule management

Languages

German
Limited Working

Timeline

Assistant Spa Manager

Skin Spirit
10.2022 - Current

Behavior Therapist

Behaviour Innovations
07.2020 - 10.2022

Spa Manager

Palm Beach Tan
01.2018 - 05.2020

Associate of Science - Psychology

Tarrant County College

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Kati Krueger