Kati Payne

• Complete action plans with established timelines, assigned to appropriate teams and managed workflow throughout implementation within a classified space.
• Product owner for their Project Management & Financial Reporting application suite (Deltek) within the classified space. Identify and maintain upgrade schedules, licensing, & support.
• Assisted in creating the software intake request process for the entire classified space.
• Learned the SAM (Software Asset Management) application for implementation in the Service Now platform and identifying the 200+ applications that are being used in the classified space for inclusion in the Product Catalog.

Worked with our internal teams (my customer) to facilitate the creation and implementation of a custom ERP (suite of operational applications). From Estimating to Orders, Time Tracking to Reporting, and the specialized technical applications in-between - I encouraged experimentation and collaboration between teams. Integrations with 3rd party systems such as Fedex, Intacct, & Filemaker were also in my purview.

• Managed projects and served as the liaison between AppDev and multiple internal business units to clarify goals and meet standards and deadlines. Especially critical to Finance in assuring proper/acceptable reporting for both internal and external customers.
• Supported business processes and end-users by monitoring system operations and resolving issues.
• Assisted management with solutions to improve productivity and implement new technology.
• Developed and reported on Key Performance Indicators for corporate goal measurement.
• Guided business in improving processes, products and services using data analysis.
• Defined functional requirements and system interfaces to improve efficiency and usability throughout the organization.
• Uncovered areas for improvement to develop and implement solutions.

Provided project management expertise to deliver new e-commerce web platforms, branded client stores, more efficient and reliable systems to manage and process enterprise data (custom ERP "The Core", and other non-IT specific business process enhancements. Utilized BRDs, wireframes and multiple project and time management tools.

• Created a unique software solution to improve business processes
  by analyzing internal business processes in order to create a unique integration solution for multiple sources, a custom "Core" ERP
  • Architected and created technical specifications in order to meet business requirements
  • Managed ongoing project deadlines, development, and implementation
  • Developed relationship with external integration vendor
  All of which lead to more efficient store launches, increased e-commerce revenue, higher customer satisfaction, and decreased operating costs.
• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
• Devised implementation plans and performed cost-benefit and ROI analyses.

Developed and managed a new team/business line which provided complete Program Management including H/R, Accounting, Budget Management, Claims Administration, Financial and Operational Reconciliations, and Software Development for a $3B pharmaceutical settlement. (Defense). Utilized and customized templated BRD & UAT documents across the enterprise, created wireframes and workflows. Was also the Operations Mgr for the Probate and Bankruptcy business sector.

• Developed and presented new ideas and conceptualized new approaches and solutions while understanding and including HIPAA/HiTECH guidelines.
• Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
• By understanding & defining the business goals, prepared and implemented comprehensive business plans to expand business. Included SOPs and KPI reports.
• Coordinated activities with other departments to expedite work and improve interdepartmental performance. Crucial in meeting Federal Court mandated timelines and submissions. Prepared and submitted reconciliations of the $3B Settlement Fund. Responsible for approval of payments to claimants and Medicare/Medicaid.
• Managed staff, financials and key performance indicators to facilitate business operations. As the Ops Mgr, prepared and reported monthly budget numbers including accruals and A/R with an annual budget of $750K and revenues exceeding $2M/Year. Built the revenue recognition model for use by entire Claims Admin team, not limited to the Bankruptcy/Probate group.
• Recruited, hired and trained employees on operations and performance expectations.
• Recommended corrective actions to conform to quality specifications.
• Partnered with staff to create professional development plans to support personal and business growth.

Started here doing Data Entry out of college, moved into a Service Rep role, then progressed into the Accounting role. While in the Accounting role, I vetted, implemented, trained on a new CRM/ERP system and was responsible for its integration into the Accounting system.

• Responsible for training and overseeing A/R and A/P functions.
• Prepared Month End Statements
• Managed POs and supported the warehouse in regard to forecasting and inventory levels.
• Understood the business process from quoting to customer approval, to sales to service/sustainment. Ensured proper data required was collected and able to be reported on.