Kati Spencer
Spokane
Summary
Detail-oriented professional with a strong background in customer service and administrative support. Adept at handling various office tasks and ensuring client satisfaction. Passionate about contributing to a collaborative team and delivering tailored solutions to meet diverse needs.
Overview
15
15
years of professional experience
Work History
Remote Medical Receptionist
Inland Community Housecalls
Spokane
03.2025 - 01.2026
- Created outbound referrals and medical records requests while efficiently scheduling appointments to support patient care.
- Answered incoming calls, addressing inquiries from patients, providers, POAs, and home health companies to ensure clear communication.
- Sorted and filed incoming electronic faxes and managed voicemails, facilitating streamlined communication flow.
General Clerk
Modern Electric Water Company
SpokaneValley
02.2024 - 01.2025
- Processed payments and managed customer account transactions, contributing to seamless account maintenance and service delivery.
- Assisted customers through in-person and phone interactions, ensuring resolution of inquiries and enhancing customer satisfaction.
- Maintained accurate records while addressing inquiries related to electric and water services, supporting efficient operations and customer service.
Temp to Hire
Provisional Staffing
Spokane
10.2023 - 01.2024
- Managed customer inquiries and accurately processed payments, enhancing customer satisfaction.
- Executed data entry tasks to maintain up-to-date records, contributing to streamlined operations.
- Facilitated administrative functions at Modern Electric Water Company during temporary assignment, ensuring smooth operations.
Advisor Assistant
AIG Retirement Services
New York
08.2021 - 10.2022
- Coordinated meetings between clients and financial advisors to improve client engagement.
- Facilitated client communication, scheduling, and paperwork to support financial advisors' workflows.
- Managed office phone lines and client accounts to maintain operational efficiency.
Patient Care Coordinator
Northwest Pediatric Ophthalmology
Spokane
10.2017 - 08.2021
- Coordinated appointment scheduling and effectively rescheduled appointments to enhance patient access.
- Managed patient check-ins and insurance verification to ensure seamless care experience.
- Processed patient intake data and updated medical records, facilitating accurate treatment preparation.
- Maintained confidentiality and compliance by adhering to HIPAA guidelines.
Insurance Coordinator
South Hill Pediatric Dentistry
Spokane
11.2015 - 12.2016
- Managed patient insurance verification and eligibility for pediatric dental services.
- Verified insurance and processed claims to ensure accurate billing and timely reimbursements.
- Coordinated insurance claims processing and follow-up with providers.
- Assisted families with understanding insurance benefits and coverage options.
- Coordinated patient check-ins while upholding HIPAA compliance to protect patient confidentiality.
Front Desk Receptionist
The Kids Clinic
Spokane
03.2013 - 10.2013
- Coordinated patient check-ins, scheduled appointments, and verified insurance to streamline front desk operations.
- Greeted patients and families upon arrival to create a welcoming environment.
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Scheduled appointments and coordinated patient flow for optimal clinic operations.
- Handled medical record requests while safeguarding patient privacy to maintain compliance with regulations.
Front Desk Lead
Rockwood Clinic (Now Multicare)
Spokane
12.2010 - 03.2013
- Supervised front desk staff to ensure efficient patient check-in processes.
- Led team of receptionists, coordinating scheduling, insurance verification, and patient registration to enhance workflow.
- Managed patient scheduling and coordinated appointments for multiple providers.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Maintained HIPAA compliance for all documents to protect patient confidentiality.
Education
General Studies -
Norwalk Community College
Norwalk, CT06.2001
High School Diploma -
Shadle Park High School
Spokane, WA06.1998
Skills
- HIPAA compliance
- Customer service excellence
- Attention to detail
- Time management
- Patient management
- Conflict resolution
- Microsoft Office proficiency
- Adaptability
References
References available upon request.
Timeline
Remote Medical Receptionist
Inland Community Housecalls
03.2025 - 01.2026
General Clerk
Modern Electric Water Company
02.2024 - 01.2025
Temp to Hire
Provisional Staffing
10.2023 - 01.2024
Advisor Assistant
AIG Retirement Services
08.2021 - 10.2022
Patient Care Coordinator
Northwest Pediatric Ophthalmology
10.2017 - 08.2021
Insurance Coordinator
South Hill Pediatric Dentistry
11.2015 - 12.2016
Front Desk Receptionist
The Kids Clinic
03.2013 - 10.2013
Front Desk Lead
Rockwood Clinic (Now Multicare)
12.2010 - 03.2013
General Studies -
Norwalk Community College
High School Diploma -
Shadle Park High School