Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.
Hi, I’m
Katia Anica
Park City,UT
Summary
Overview
4
years of professional experience
Work History
Nicol Dental
Insurance Coordinator
05.2022 - 06.2023
Job overview
- Responsible for evaluating and validating insurance information to handle, verify and process claims in a timely manner
- Calculate and collect patient cost share
- Serve as a liaison between the patient, organization and insurance provider to communicate the status of eligibility and coverage
- Accounts receivable, resolving payment discrepancies, ensure timely collections of payments, and assisting with collections
Holiday Inn
Front Desk Clerk
05.2021 - 04.2022
Job overview
- Manage online and phone reservations and prepare upcoming bookings, such as guest requests or any accommodations needed
- Assist with checking in and out of the hotel
- Tending to guest questions and address complaints by providing exceptional customer service
- Cleaned and maintained lobby and common areas, restocking supplies and watering plants
Mountain High Dental
Front office/Office Coordinator
03.2019 - 04.2021
Job overview
- Responsible for managing the dental office's day to day operations, scheduling and canceling patient appointments, maintaining patient records, dental charting and treatment planning
- Create trust and relationships with the patients, answering phones in a timely manner and etiquette, greeting patients
- Maintain a mechanism for recalls and inactive patients
Education
ELAOC
Child Development Certificate
03.2012
University Overview
Los Angeles Job Corps
GED
02.2011
University Overview
Skills
- Bilingual
- Computer literacy
- Communication skills
- Attention to detail
- Ability to work in a team
- Adaptability
- CPR
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Strategic thinking skills
- Medical billing and coding
- Payment planning
- Data entry
- Patient rapport
Languages
Spanish
Native or Bilingual
Timeline
Insurance Coordinator
Nicol Dental
05.2022 - 06.2023
Front Desk Clerk
Holiday Inn
05.2021 - 04.2022
Front office/Office Coordinator
Mountain High Dental
03.2019 - 04.2021
Los Angeles Job Corps
GED
ELAOC
Child Development Certificate
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