Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Katia Arredondo

Humble,TX

Summary

Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.

Overview

2
2
years of professional experience

Work History

Lounge Attendant

FLIK Hospitality
Houston, TX
01.2023 - 06.2024
  • Displayed knowledge of menu items and able to answer questions regarding ingredients or preparation methods.
  • Maintained cleanliness of the lounge area including tables, chairs, counters, floors.
  • Monitored inventory levels of supplies needed for daily operations in the lounge.
  • Greeted guests upon arrival and provided excellent customer service.
  • Provided information about different services and amenities offered in the lounge.
  • Participated in periodic staff meetings to discuss operational procedures or new initiatives.
  • Responded promptly to complaints from customers concerning service issues or quality of products served.

Social Worker

There's No Place Like Home In Home Care
Houston, TX
01.2022 - 02.2023
  • Participated in court proceedings related to cases involving children or vulnerable adults.
  • Assessed safety risks for children living at home or in foster care settings.
  • Collaborated with family members to provide comprehensive support services to clients.
  • Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
  • Maintained accurate records of client progress and interactions according to agency standards.

Cashier

Chick-fil-A
Houston, TX
07.2022 - 01.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Humble High School
Humble, TX
03-2023

Skills

  • POS Systems
  • Customer Service
  • Payment Collection
  • Cash Handling
  • Customer Relations
  • Cleaning and sanitizing
  • Order Taking
  • Time management skills
  • Written and verbal communication
  • Guest inquiries

Affiliations

Painting, Reading and Babysitting

Languages

Spanish
Native/ Bilingual

Timeline

Lounge Attendant

FLIK Hospitality
01.2023 - 06.2024

Cashier

Chick-fil-A
07.2022 - 01.2023

Social Worker

There's No Place Like Home In Home Care
01.2022 - 02.2023

High School Diploma -

Humble High School

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Katia Arredondo