Katia Contreras

Dental Receptionist

Marin Community Clinics

03.2022 - Current

Scheduled, rescheduled, and cancelled appointments for dental patients.
Provided excellent customer service to create positive experiences and build patient trust.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Outlined pricing details for procedures and services.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Understood dental terminology
Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered and verified patient records before triage with most up-to-date information.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Provided excellent customer service to create positive experiences and build patient trust
Scheduled, rescheduled, and cancelled appointments for dental patients

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