Katia Contreras
Vallejo,CA
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Marin Community Clinics
03.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided excellent customer service to create positive experiences and build patient trust
- Scheduled, rescheduled, and cancelled appointments for dental patients
Education
Associate of Arts - Cellular Biology
Solano Community College
Fairfield, CA05.2026
Skills
- Go over patient charts to schedule next treatment
- Dental Terminology Knowledge
- High-Volume Environments
- Team Collaboration
- Patient Health Information Access
- Schedule Patients
- Excellent Multitasking Capabilities
- Payment Scheduling and Collection
- Patient Dental Histories
- Answer Telephones
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Marin Community Clinics
03.2022 - Current
Associate of Arts - Cellular Biology
Solano Community College