Katia Flores Galicia
Laveen Village,USA
Summary
I am a highly motivated individual, who solely works with quality and speed. Very energetic, Eager to succeed and highly motivated to learn new skills. I am very approachable and helpful to those around me. Collaborates well with others and also independently. Bilingual (English & Spanish)
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Avnet
08.2025 - Current
- Resolved customer service and shipping inquiries through effective communication and using and problem-solving techniques.
- Managed orders using SAP,GSF,RP for in process of creating and shipping a order.
- Collaborated with cross-functional teams when it comes to an order needs to be worked on. It even helps us retrieve important information about a specific order and that helps us determine what are our next steps are.
- Coordinated with logistics department to expedite shipping for urgent customer orders or even other changes such as carrier, a different country origin and address.
- Follow up on orders that have been placed on hold for issues and do escalations to sales or other departments to get them push out to ship.
Warehouse Material Handler
Hereaus
03.2025 - 07.2025
- My role at Hereaus I was able to follow the safety procedures of the warehouse. In addition to wearing the proper PPE and performing a daily safety checks on Forklift equipment.
- Operated forklifts and electric pallet jacks to move inventory efficiently within warehouse.
- Conducted regular inventory cycle counts, ensuring accurate stock systematically and physically using Excel and SAP to validate inventory stock.
- Responsible for preparing powders for manufacturing making sure they have correct amount of kilograms with traveler paperwork.
- Trained new hires on warehouse procedures of receiving and shipping.
- Processed outgoing shipments, ensuring accuracy in documentation and labeling with physical part. As well prepping for the packing room and as well reserving pick from Fedex and UPS
forklift operator
William Sanoma
09.2024 - 02.2025
- Working with William Sonoma Company I was able to be certified as a forklift driver and turret and help with shipping receiving when needed helping process furniture product and making sure it was not damage and have the correct information within the system which I had to to pay attention to small details to avoid small mistakes that is very important to me and I learned to pick customer orders through different locations around the warehouse in a safety matter wearing my daily harness and PPE.
Warehouse Receiver
Kuehn+Nagel
11.2021 - 08.2024
- Throughout my time with Kuehn+Nagel I was able to learn how to manage incoming deliveries of airplane parts such mainly engines and validate each box with the correct paperwork for me to receive into our SAP system. Once finishing the process, I’m able to get it ready for put away and later on pull parts for the engineers technicians to get it worked on. I’m able to multitask with emails, receiving, and also working with my team to do some problem solving as well working with inspectors such as any concerns with material or questions about paperwork. And I am certified on the forklift.
associate/ Inbound associate
Amazon
08.2020 - 09.2021
- During my first year in AZA4, Amazon has taught me how to receive in dock, down stack, problem solve, stow and drive the reach turret. Amazon provided me the opportunity to become a problem solver for inbound. Skilled in solving problems with products coming into the building, ensuring physical and virtual match. Amazon also provided me with proper training for the reach/turret. These skills that I developed during one year gave me opportunities to succeed in my position and helped meet goals/units and provide a safer and quicker environment for others around me.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- problem solving
- attention to details
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Avnet
08.2025 - Current
Warehouse Material Handler
Hereaus
03.2025 - 07.2025
forklift operator
William Sanoma
09.2024 - 02.2025
Warehouse Receiver
Kuehn+Nagel
11.2021 - 08.2024
associate/ Inbound associate
Amazon
08.2020 - 09.2021
High School Diploma -
Cesar Chavez High School