Katia Garcia
Bakersfield,CA
Summary
Experienced Waitress with over 10 years in diverse foodservice environments. Skilled in efficiently managing dining room operations, recording accurate orders, and delivering exceptional customer service. Knowledgeable in hospitality etiquette and food preparation, with strong interpersonal and time management abilities. Proficient in POS systems and adept at optimizing table turnover to enhance profitability.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Server
Sizzler Restaurant
Bakersfield, California
03.2026 - Current
- Provided outstanding service to high volume of daily customers, contributing to overall dining satisfaction.
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Provided excellent customer service to ensure satisfaction.
- Managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to fulfill menu orders accurately.
- Executed opening and closing duties, including setting up dining area and restocking supplies, ensuring smooth operations.
Advanced Building Maintenance
Janitorial Services Inc.
Bakersfield, California
01.2026 - 08.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Replenished supplies such as soap, paper towels, and toilet paper regularly.
- Operated floor scrubbers and vacuum cleaners to maintain cleanliness standards.
- Managed waste disposal by collecting trash and recycling materials efficiently.
- Conducted inspections to ensure compliance with safety and cleanliness protocols.
- Coordinated with management to address special cleaning requests or issues.
- Reported maintenance needs for broken fixtures or equipment promptly.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Streamlined cleaning processes to enhance efficiency. while maintaining company quality standards.
Waitress
Dennys Restaurant
03.2024 - 11.2025
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Coordinated with kitchen staff to accurately relay special requests and dietary restrictions, enhancing customer satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed high-pressure situations calmly, ensuring consistent service quality during peak hours.
- Trained new team members on menu offerings and service standards.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Promoted excellent service to customers, contributing to increased referrals and walk-in business.
Sales Associate/ Waitress
Fire Wings
09.2020 - 01.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory to maintain optimal stock levels and ensure product availability.
- Trained new team members on sales techniques and store policies, fostering a collaborative environment.
- Trained new team members on sales techniques and store policies to enhance team cohesion.
- Analyzed sales trends to uncover opportunities for effective promotions and upselling.
Server
Las Cazuelitas Restaurant
02.2018 - 01.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest experience and satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards for improved team performance.
- Handled cash transactions accurately, maintaining financial integrity throughout shifts.
- Resolved customer complaints promptly to maintain positive dining atmosphere and loyalty.
- Implemented suggestions for improving service processes, contributing to overall workflow efficiency.
Waitress
Exchange LA
09.2015 - 03.2020
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Centennial Highschool
Bakersfield, CAAssociate Of Arts -
Bakersfield College
Bakersfield, CASkills
- Food safety practices
- Safe serving knowledge
- Food preparation
- Plate presentation techniques
- Beverage pairing knowledge
- Cash and credit transactions
- Cash register operation
- Customer service excellence
- Guest anticipation
- Service-oriented mindset
- Excellent judgment
- Courteous
- Outgoing personality
- Bilingual communication
- Food service
Certification
Safe Serve certified
RBS safe Alcohol Service certified
CPR Certified
Languages
Spanish
Timeline
Server
Sizzler Restaurant
03.2026 - Current
Advanced Building Maintenance
Janitorial Services Inc.
01.2026 - 08.2026
Waitress
Dennys Restaurant
03.2024 - 11.2025
Sales Associate/ Waitress
Fire Wings
09.2020 - 01.2023
Server
Las Cazuelitas Restaurant
02.2018 - 01.2022
Waitress
Exchange LA
09.2015 - 03.2020
High School Diploma -
Centennial Highschool
Associate Of Arts -
Bakersfield College