Katia Guevara
Alexandria,USA
Summary
Shift Supervisor with hands-on retail and logistics experience driving team efficiency and customer satisfaction in fast-paced settings. Leads staff to maintain smooth operations, resolve customer issues, and uphold cleanliness and safety standards while managing daily workflows. Seeking expanded operational responsibility to improve team performance and service quality.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Harris Teeter Pharmacy
Alexandria, VA
08.2025 - Current
- Accurately processed and filled prescription orders under pharmacist supervision.
- Assisted in managing inventory levels, ensuring medication availability.
- Provided exceptional customer service, addressing patient inquiries promptly.
- Maintained cleanliness and organization within pharmacy workspaces.
Shift Supervisor
CVS Pharmacy
Washington, DC
12.2024 - 08.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Assisted in training and mentoring new team members on operational standards and customer service practices.
- Managed inventory levels, performing regular audits to maintain stock accuracy and availability.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
Delivery Driver
Amazon
Eagan, MN
02.2024 - 10.2024
- Following assigned routes, using navigation tools.
- Customer service, answering questions, and obtaining signatures from customers.
- Communicating with dispatchers, drivers, and other team members.
- Fast paced environment
- Learn to work everyday in a efficient and timely manner to meet daily deliveries.
Temporary Employee
Manpower Staffing
Eagan, MN
01.2023 - 12.2023
- Provided short-term support across multiple departments, adapting quickly to new procedures and work environments.
- Assisted with daily operations while maintaining productivity, accuracy, and quality standards.
- Completed assigned tasks efficiently and met deadlines in a fast-paced work environment.
- Supported team members during peak business periods and staffing shortages.
- Demonstrated flexibility by performing a variety of duties as needed to meet organizational goals
Cleaner
Harvard Maintenance Inc
Eagan, MN
06.2020 - 12.2022
- Maintained cleanliness and organization of assigned areas to ensure a safe environment.
- Monitored inventory levels of cleaning supplies, reporting shortages timely for reordering.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Sever
Guanaco Bakery Y Café
Bloomington, MN
2019 - 06.2020
- Provided exceptional customer service to enhance dining experience.
- Handled cash transactions accurately and managed tips effectively.
- Resolved customer complaints promptly to improve satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School - undefined
Kennedy High School
Bloomington, MN06.2021
Skills
Customer Service
Teamwork
Leadership
Critical thinking
Adaptability
Bilingual
Attention to Detail
Safety Compliance
Time Management
Problem Solving
LANGUAGES
Spanish
English
Timeline
Pharmacy Technician
Harris Teeter Pharmacy
08.2025 - Current
Shift Supervisor
CVS Pharmacy
12.2024 - 08.2025
Delivery Driver
Amazon
02.2024 - 10.2024
Temporary Employee
Manpower Staffing
01.2023 - 12.2023
Cleaner
Harvard Maintenance Inc
06.2020 - 12.2022
High School - undefined
Kennedy High School
Sever
Guanaco Bakery Y Café
2019 - 06.2020