Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katia Madrigal

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Floss Family Dental
11.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients.
  • Maintained up-to-date knowledge on insurance policies, dental terminology, and office protocols in order to provide accurate information and assistance to patients.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Coordinated referrals to specialists as needed.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Promoted a culture of teamwork among office staff by offering assistance whenever needed and fostering open communication channels.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Collections Specialist

Heart Care Centers of Illinois
02.2021 - 06.2023
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Facilitated negotiations by mailing doctors' notes to insurance companies.
  • Maintained a low overflow of unpaid claims through effective management of collections queues.

Surgeon's Assistant

Chicago Dental Implants, Oral & Facial Surgery
12.2019 - 12.2020
  • Followed strict schedules during surgeries.
  • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Greeted patients upon arrival to office and helped prepare for surgeries.
  • Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
  • Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Scheduled and confirmed patient appointments.

Education

Joliet Central
Joliet, IL
05-2017

Skills

  • Insurance eligibility verification
  • Appointment scheduling
  • Patient confidentiality
  • Electronic records management
  • Service excellence
  • Organizational skills
  • Relationship building
  • Patient relations
  • Creative problem solving
  • Documentation
  • HIPAA compliance
  • Policy compliance
  • Scheduling
  • Project management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Coordinator

Floss Family Dental
11.2023 - Current

Collections Specialist

Heart Care Centers of Illinois
02.2021 - 06.2023

Surgeon's Assistant

Chicago Dental Implants, Oral & Facial Surgery
12.2019 - 12.2020

Joliet Central

Similar Profiles

CREATE PROFILE