Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Katia Otero Martinez

Jacksonville,FL

Summary

Dedicated Software Quality Assurance Specialist with a proven track record of ensuring the highest standards in product quality. Proficient in test planning and execution. Detail oriented and adept at identifying and resolving issues to enhance software reliability. Strong collaborator with a focus on delivering high-quality products through comprehensive testing methodologies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Slim Glow Medical
12.2024 - Current
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Administrative Assistant

Prisat PA
05.2024 - 12.2024
  • Dedicated and detail-oriented Psychiatric Receptionist providing administrative support in mental health settings. Skilled in managing front-desk operations, maintaining confidentiality, and creating a welcoming environment for patients. Proficient in scheduling appointments, handling insurance verifications, and managing electronic health records (EHR).
  • Appointment Scheduling and Calendar Management
  • Patient Intake and EHR Management
  • HIPAA Compliance and Confidentiality
  • Strong Interpersonal and Communication Skills


Software Quality Assurance

Venus Fashion Inc
12.2017 - 01.2024
  • Develop and execute test cases and test plans for full verification of requirements
  • Maintain website with biweekly releases for updates and new functionality
  • Implement testing procedures to reduce defects
  • Log bugs/defects when applicable and test for re-verification
  • Pursue the root-cause of detected issues and create effective issue descriptions
  • Effectively lead and manage projects of up to 20 story points per sprint
  • 3rd party liaison: keeping flow of requirement information continuous for 3rd party developed projects
  • Review test cases to ensure thorough testing
  • 5+ years Jira, Xray and SQL experience

Returns Representative

Venus Fashion Inc
08.2017 - 12.2017

Skills

  • Analytical Skills
  • Test Planning
  • Test Case Design
  • Test Execution
  • End to End Testing
  • User Acceptance
  • Quality Control
  • Risk Management
  • Documentation
  • Cross Functional Communication
  • SQL
  • SDLC
  • Regression Testing
  • Bug/Defect Verification & Logging
  • Scheduling
  • Strategic planning
  • Multi-line telephone skills
  • Verbal and written communication
  • Document management

Certification

CTFL ASTQB, Brightest2021012199

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Slim Glow Medical
12.2024 - Current

Administrative Assistant

Prisat PA
05.2024 - 12.2024

Software Quality Assurance

Venus Fashion Inc
12.2017 - 01.2024

Returns Representative

Venus Fashion Inc
08.2017 - 12.2017

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Katia Otero Martinez