Sophia Wenk
Boca Raton,FL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Fulltime student loves to learn and always open to new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Gro Yoga
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Doggie Daycare Lead
Sawgrass Pet Resort
03.2022 - Current
- Streamlined check-in and check-out processes, reducing wait times and increasing customer satisfaction.
- Conducted assessments of incoming dogs to determine suitability for group play environments, minimizing risks associated with aggressive behavior or unsuitable temperaments..
- Provided excellent customer service by addressing concerns promptly, resulting in high levels of client trust and loyalty.
- Promoted a positive work environment by fostering teamwork and open communication among staff members.
- Assisted in the training of new employees, ensuring consistent quality of care across the team.
Busser/Restaurant Hostess
Pussers Caribbean Bar And Grill
05.2021 - 04.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Dance Studio Assistant
Ponte Vedra Ballet And Dance Company
07.2020 - 04.2021
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Delivered exceptional customer service during events and workshops hosted at the studio space.
- Answered the phone and regularly made sales with confidential information.
- Provided high energy, welcoming, and enthusiastic environment for the costumers.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL12.2025
High School Diploma -
Ponte Vedra High School
Ponte Vedra, FL05.2022
Skills
- Organization skills
- Time Management
- Customer service
- Leadership skils
- Creativity skills
- Postive and enthusastic attitude
- Analytical skills
- Telephone skills
- Data Entry
- Scheduling appointments
Certification
- Dog CPR Certified, Sawgrass Pet Resort - 2023
Additional Information
I am overall a very positive, energetic and enthusiastic person. I will always bring my 100% to tackle daily tasks. I have had many life experiences such as studying abroad for 4 months which has taught me great people skills with people from all different cultural backgrounds. I am always open to try and learn new things in life. I receive feedback very well and I am always looking for room to improve on any task to elevate my workspace and provide a great atmosphere to work in.
Languages
French
Limited Working
American Sign Language
Limited Working
Spanish
Limited Working
Timeline
Receptionist
Gro Yoga
05.2024 - Current
Doggie Daycare Lead
Sawgrass Pet Resort
03.2022 - Current
Busser/Restaurant Hostess
Pussers Caribbean Bar And Grill
05.2021 - 04.2022
Dance Studio Assistant
Ponte Vedra Ballet And Dance Company
07.2020 - 04.2021
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Ponte Vedra High School
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