Katia Prado
Miami,Florida
Summary
Adept at navigating high-stress situations, I elevated customer loyalty at Marshalls TJX Companies through empathetic dispute resolution and exceptional service. As a self-employed Esthetician, I combined critical thinking with active listening to tailor skincare solutions, significantly enhancing client satisfaction. My expertise spans customer service to detailed data entry, underscoring a commitment to excellence and client relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Marshalls TJX Companies
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
Esthetician
Self Employed
08.2001 - 05.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Educated patients on treatment options.
- Suggested appropriate therapy based on current health of client.
Education
Full Specialist (Cosmetology)
New Concept Cosmetologist School
Miami, Florida06-2025
Associate of Science - Esthetician - Facial Specialist
Esthetician School At Sancti-Spiritus
Sancti-Spiritus, Cuba06-2001
High School Diploma -
High School At Sancti-Spiritus
Sancti-Spiritus, Cuba06-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Complaint resolution
- Team player
Timeline
Customer Service Representative
Marshalls TJX Companies
11.2024 - Current
Esthetician
Self Employed
08.2001 - 05.2024
Full Specialist (Cosmetology)
New Concept Cosmetologist School
Associate of Science - Esthetician - Facial Specialist
Esthetician School At Sancti-Spiritus
High School Diploma -
High School At Sancti-Spiritus
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