Katia Rodriguez
Pflugerville,TX
Summary
Dedicated receptionist with proven skills in customer service, appointment scheduling, and data entry. Committed to maintaining organized systems and delivering exceptional support, ensuring client satisfaction and efficient office operations.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Receptionist
Gol Auto Group
Austin, Texas
07.2022 - 05.2026
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming calls and directed inquiries to relevant staff members
- Coordinated client appointments with service team to ensure availability. and maintained an organized calendar for the service team.
- Scheduled appointments for clients, customers, and other visitors
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Resolved customer complaints with professionalism and empathy to enhance overall satisfaction.
- Processed customer transactions efficiently at the front desk.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Handled customer payments at the front desk to ensure accurate transactions. and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed office supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt of supplies.
- Assisted in preparing documents and reports for management meetings.
- Collaborated with team members to improve office procedures and workflows.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for the management team.
Sales Assistant
Gemstone
Austin , TX
05.2016 - 05.2021
- Assisted customers with product selection and inquiries at Gemstone.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product displays and inventory organization on the sales floor.
- Collaborated with team members to ensure excellent customer service experiences.
- Provided product knowledge and demonstrations to enhance customer engagement.
- Supported promotional events by setting up displays and engaging with customers.
- Handled customer returns and exchanges according to company policies at Gemstone.
- Welcomed customers upon entry to create a friendly atmosphere. and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Education
High School Diploma -
John B Connally
Pflugerville, TX06-2014
Skills
- Customer service
- Data entry
- Calendar management
- Data entry
- Document management
- Office organization
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Gol Auto Group
07.2022 - 05.2026
Sales Assistant
Gemstone
05.2016 - 05.2021
High School Diploma -
John B Connally