Katia Sanchez
Silver Spring,MD
Summary
Dynamic professional with a proven track record at Giant Food Stores, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and meticulous inventory management, achieving a significant reduction in discrepancies. Committed to fostering a positive environment that drives team motivation and elevates customer satisfaction.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Giant Food Stores
Aspen Hill MD
12.2022 - 09.2024
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Trained new employees on operational standards and customer service protocols.
- Developed training materials to enhance employee knowledge of store systems and processes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Teacher
Master Method Karate
Rockville, MD
02.2022 - 11.2022
- Supported lead instructors in managing classroom activities and maintaining discipline.
- Facilitated communication between students, parents, and staff to enhance learning outcomes.
- Organized and participated in school events to promote student engagement and community involvement.
- Monitored student progress, providing feedback to support individual educational goals.
Education
High School Diploma -
Rockville High School
Skills
- Customer service
- Money handling
- Team leadership
- Customer relations
- Team motivation
- Staff training and development
- Retail operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Giant Food Stores
12.2022 - 09.2024
Assistant Teacher
Master Method Karate
02.2022 - 11.2022
High School Diploma -
Rockville High School