Summary
Overview
Work History
Education
Skills
Timeline
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Katiana Mariner

Colorado Springs,CO

Summary

Highly adaptable and organized team leader with excellent background of quick and effective performance. Builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

10
10
years of professional experience

Work History

Team Lead

Urgent.ly Roadside
02.2022 - 04.2024
  • Ensured accurate record-keeping through diligent data entry and documentation practices.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Ensured consistent service delivery by establishing quality control measures, including call monitoring and coaching sessions for staff members.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Increased overall success rate of negotiations by consistently identifying key leverage points

Response Associate

Agero Roadside
11.2020 - 07.2021
  • Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery
  • Updating customers case information for claims in accident management
  • Managed high-volume inbound and outbound calls while maintaining exceptional service quality and professionalism.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.

Cashier

Rowdy Campus Bookstore
08.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed returns and exchanges efficiently, addressing customer concerns while adhering to store policies regarding refunds or replacements.
  • Ensured accurate transactions by handling cash, heck, credit cards, vouchers, and processing payments efficiently.
  • Played a key role in the success of customer care initiatives, through diligent task execution and unwavering dedication to providing exceptional support experiences.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.

Sales Associate

Cariloha Bamboo
01.2018 - 05.2018
  • Greet customers and ascertain what each customer wants or needs
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Conducted inventory checks for retail products, ensuring availability of best-selling items.
  • Handled payment transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
  • Increased overall customer experience by offering helpful suggestions and product recommendations.

Sales Associate

Ross Dress for Less
01.2017 - 08.2017
  • Greet customers and ascertain what each customer wants or needs
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled payment transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier

In N Out Burger
04.2014 - 09.2015
  • Welcomed customers and helped determine their needs.
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.

Education

Bachelor of Arts (B.A.) Sociology -

UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TX
12.2019

Skills

  • Team Leadership
  • Coaching and Mentoring
  • Performance monitoring
  • Staff Training
  • Customer Service
  • Punctual and Reliable
  • Problem-solving abilities
  • Call center experience
  • Negotiator

Timeline

Team Lead

Urgent.ly Roadside
02.2022 - 04.2024

Response Associate

Agero Roadside
11.2020 - 07.2021

Cashier

Rowdy Campus Bookstore
08.2018 - 01.2019

Sales Associate

Cariloha Bamboo
01.2018 - 05.2018

Sales Associate

Ross Dress for Less
01.2017 - 08.2017

Cashier

In N Out Burger
04.2014 - 09.2015

Bachelor of Arts (B.A.) Sociology -

UNIVERSITY OF TEXAS AT SAN ANTONIO

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Katiana Mariner