Katiana Santana
Summary
Seasoned Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Escuela Comunitaria Del Bronx
04.2023 - Current
- Create policies and procedures for enrollment, staff, health and safety, facilities, and family communication.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Assisted in recruiting, hiring, and in the onboarding process of new staff.
- Ensure compliance with relevant laws, regulations, licensing requirements, and health and safety standards for school operations.
- Assist founder in budget management and cost effective operations for the school while maintaining high quality standards.
Senior Operation Associate
Dr. Richard Izquierdo Health and Science Charter School
07.2021 - 04.2023
- Devised and implemented processes and procedures to streamline operations.
- Evaluated employee performance, providing constructive feedback, guidance, and support for professional growth opportunities.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
Accounting Manager
Interiors by JC Landa
02.2021 - 12.2021
- Assisted CFO with financial analysis, budgeting, and forecasting
- Day-to-day functions of the operations (cash management and reporting, accounts payable/receivable, general ledger, collection, and posting cash)
- Supervising temporary and permanent personnel payroll including weekly consultant payroll, internal staff payroll, and commission payments
- Reduce reconciliation discrepancies by up to 35% through better QuickBooks use.
Accounting Assistant
EBP Accounting Services
02.2019 - 02.2021
- Assisted tax accountants in preparing tax returns and financial statements
- Processed payroll and benefits for 50+ employees weekly
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Prepared invoices, expense reports, and payment memos.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Customer Service Associate
Wine & Liquor
10.2017 - 02.2019
- Generated a 10% increase in the total sales per day by incorporating new sales strategies and recommending complementary products to sold items
- Collaborated with management and vendors by developing shipping procedures for delivery of products, resulting in a $10,000+ increase in monthly revenue
- Followed up with 200+ customers weekly to ensure satisfaction with products and service, achieving a 20% customer retention rate month-to-month.
Education
Bachelor of Science - Industrial And Organizational Psychology
Baruch College of The City University of New York
New York, NY05.2024
Associate of Science - Business Management
Hostos Community College of The City University of New York
The Bronx, NY05.2021
Skills
- Business Administration
- Written Communication
- Planning and Implementation
- Verbal Communication Skills
- Team Leadership
- Finances & Accounting Principles
- Human Resources
- Data Management
Languages
Italian
Spanish
English
Timeline
Operations Manager
Escuela Comunitaria Del Bronx
04.2023 - Current
Senior Operation Associate
Dr. Richard Izquierdo Health and Science Charter School
07.2021 - 04.2023
Accounting Manager
Interiors by JC Landa
02.2021 - 12.2021
Accounting Assistant
EBP Accounting Services
02.2019 - 02.2021
Customer Service Associate
Wine & Liquor
10.2017 - 02.2019
Bachelor of Science - Industrial And Organizational Psychology
Baruch College of The City University of New York
Associate of Science - Business Management
Hostos Community College of The City University of New York
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