Katia V. Rivera Lambertus
Allentown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented Medical Assistant with strong communication and problem-solving skills. Experienced in managing patient flow and maintaining electronic health records to enhance patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lehigh Valley Hospital
Allentown, pa
12.2019 - Current
- Scheduled patient appointments and managed follow-up communications.
- Utilized electronic health records systems for data entry and retrieval.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared examination rooms and ensured cleanliness and organization.
- Assisted with patient intake and verified medical histories.
- Administered injections and performed basic lab tests under supervision.
Phone Banker
Wells Fargo
Bethlehem, Pennsylvania
02.2016 - 12.2017
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services available.
- Resolved customer issues through effective communication and problem-solving.
- Utilized banking software to manage account information accurately.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Developed strong relationships with clients by responding to their questions and concerns in a timely manner.
- Provided technical support when needed regarding online banking services or mobile applications.
Education
Associate Degree in Medical Assistant -
McCann School of Business & Technology
PA11-2019
Skills
- Appointment confirmation
- Customer service
- Insurance claims
- CPR
- Medical documentation
- Patient scheduling
- Electronic health records
- Problem solving
- Team collaboration
- Computer skills
- FLUENT IN English & Spanish
- Excellent communication
Accomplishments
- Promote form Phone Banker 1 to Phone Banker 2.
- Received awards for helping customers.
- Received great feed back from patients and managers.
- Received the Employee of the Month award for outstanding performance.
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Certified Interpreter
- CPR Certified
- Medical Assistant Associate
References
References available upon request.
Timeline
Medical Assistant
Lehigh Valley Hospital
12.2019 - Current
Phone Banker
Wells Fargo
02.2016 - 12.2017
Associate Degree in Medical Assistant -
McCann School of Business & Technology