Katie Avila
Loveland,CO
Summary
Detail-oriented professional with 8 years of experience in the hospitality industry, eager to transition into an HRIS and Analytics role. Leveraging a strong background in hotel operations and guest services to provide unique insights into HR systems and data management. Committed to applying analytical skills, problem-solving abilities, and industry knowledge to support and enhance HR systems, reporting, and data integrity.
Overview
8
8
years of professional experience
Work History
General Manager
Hampton Inn Loveland
10.2022 - Current
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance
- Implement and enforce standard operating procedures to ensure high-quality service delivery
- Develop and manage annual budgets, ensuring revenue and profit goals are met
- Monitor financial performance and implement cost-control measures
- Implement quality assurance programs to uphold brand standards and exceed guest expectations
- Conduct regular inspections to ensure cleanliness, safety, and compliance.
General Manager
Holiday Inn Express Phoenix Airport North
07.2020 - 10.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Led employee evaluations with constructive feedback to boost performance
- Created schedules and monitored payroll to remain within budget.
Assistant General Manager
Holiday Inn Express Phoenix Airport North
04.2019 - 07.2020
- Supervised critical budget implementations, employee reviews, training and scheduling for projects
- Motivated and led team members to work together to achieve targets
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Task Force Sales Manager
Chandler Southgate Hotel(Converted to Doubletree Hilton)
10.2018 - 04.2019
- Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives
- Managed hotel sales and marketing plans to accurately interpret and support business objectives
- Employed cold calling, prospecting, and networking to land new customers and penetrate new markets
- Assisted with transition from non-branded hotel to a DoubleTree By Hilton.
Assistant General Manager
Holiday Inn Express Flagstaff
07.2018 - 10.2018
Operations Manager
Holiday Inn Express Flagstaff
02.2018 - 07.2018
Front Office Supervisor
Holiday Inn Express Flagstaff
03.2017 - 02.2018
Guest Service Associate
Holiday Inn Express Flagstaff
04.2016 - 03.2017
Education
Bachelor of Science - Exercise Science
Northern Arizona University
Flagstaff, AZ05.2015
Skills
- M3 Accounting
- Payroll Processing
- Benefit Administration
- Revenue Forecasting
- Workday
- Broadvine
- Finance and Accounting Oversight
- Cost Control
- Accounts Receivable
- Team Leadership
Accomplishments
- Increased top-line revenue by 4.7% and bottom-line revenue by 22.3% year-over-year compared to 2023, leveraging strategic data analysis and process improvements at Hampton Inn Loveland.
- Eliminated contract labor costs, reducing expenditures from 25% to 0% year-over-year.
- Achieved year-to-date service scores of 88.9%, surpassing the brand average, reflecting a strong commitment to exceptional customer service.
- Successfully opened Holiday Inn Express Phoenix Airport North from the ground up, overseeing all aspects of the project from planning and construction to launch and operations.
- Played a key role in the renovation and conversion of the Chandler Southgate Hotel into a Doubletree by Hilton, contributing to project planning, execution, and successful rebranding
Timeline
General Manager
Hampton Inn Loveland
10.2022 - Current
General Manager
Holiday Inn Express Phoenix Airport North
07.2020 - 10.2022
Assistant General Manager
Holiday Inn Express Phoenix Airport North
04.2019 - 07.2020
Task Force Sales Manager
Chandler Southgate Hotel(Converted to Doubletree Hilton)
10.2018 - 04.2019
Assistant General Manager
Holiday Inn Express Flagstaff
07.2018 - 10.2018
Operations Manager
Holiday Inn Express Flagstaff
02.2018 - 07.2018
Front Office Supervisor
Holiday Inn Express Flagstaff
03.2017 - 02.2018
Guest Service Associate
Holiday Inn Express Flagstaff
04.2016 - 03.2017
Bachelor of Science - Exercise Science
Northern Arizona University
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